Lead Processing Specialist

Verramobility; Columbia (MD); On-site; USD 45,000 - 60,000; Full time

Job summary

Verra Mobility is seeking a Lead Processing Specialist to join their Government Solutions Transaction Processing team in Columbia, Maryland. This position focuses on effective team leadership and emphasizes high-quality, efficient work and sustainable employee engagement.

The ideal candidate will possess strong problem-solving skills and excellent communication abilities. Responsibilities include performance reviews, coaching team members, and responding to client inquiries professionally. Verra Mobility values accountability, integrity, and collaboration.

Qualifications

• A High School Diploma or GED or 2 years relevant working experience.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.
• Ability to lead/facilitate meetings.
• Proven ability to multi-task and prioritize work.

Responsibilities

• Regularly reviews processor performance and coaches team members.
• Serves as initial point of contact for team members regarding escalations.
• Responsible for collecting and reporting daily metrics.
• Responds to client and internal processing-related inquiries professionally.
• Provides feedback to leadership on operational procedures.

Skills

Problem-solving skills

Analytical skills

Excellent communication skills

Ability to work in a fast-paced environment

Leadership ability

Interpersonal skills

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Position Overview

Verra Mobility is currently hiring a Lead Processing Specialist, Event Processing, in our Government Solutions Transaction Processing department. This informal leader is someone who exercises good judgment and makes sound business decisions. A successful candidate will have demonstrated leadership characteristics along with a desire to develop these leadership skills further. The candidate must place great emphasis on high quality work paired with efficient production while also, and especially, placing an even heavier emphasis on sustainable employee engagement. It is also essential that this leader has a true customer-centric mindset. The Team Lead will report to the Supervisor, Event Processing within Verra Mobility’s Government Solutions division in the Howard County MD office location.

Essential Responsibilities

• Regularly reviews processor performance and then provides needed coaching and training to address gaps.
• Demonstrated ability to serve as informal leader within a team environment.
• Serves as initial point of contact for team members regarding escalations or other issues.
• Responsible for collecting and reporting out on daily metrics.
• Responds to client, customer, and/or internal processing-related inquiries in a professional, thorough, and timely manner.
• Responds to escalated internal inquiries from other departments and resolves as needed.
• Provides feedback and/or suggestions to leadership team on improving operational procedures and processes.
• Partners with outside vendor and subcontractor organizations as needed.
• Diligently works on various internal project assignments as needed.
• Assists Supervisor/Manager with other tasks and duties as assigned.
• Oversees the office and team when supervisor is out of the office.
• Process Events as needed

Qualifications

• A High School Diploma or GED or 2 years relevant working experience
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment.
• Ability to lead/facilitate meetings
• Proven ability to multi-task, prioritize work, and act with a sense of urgency to meet assigned deadlines.
• Able to work independently and as a team.
• Able to quickly make sound decisions.
• Professionalism and the ability to work well with different groups of people.
• Exceptional aptitude and flexibility towards serving and assisting others.
• Strong interpersonal, decision-making, organizational and conflict management skills.
• Focus on high quality and strong attention to detail.
• Strong PC skills including basic proficiency in Word and Excel.
• Successful completion of the Nlets fingerprinting background assessment.

Preferred Qualifications

• Previous Event Processing experience

Verra Mobility Values

• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.