Event Planning Manager

mcrhotels.com; Illinois; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Event Planning Manager to oversee and enhance the guest experience for events. This role requires a proactive and creative individual with a knack for problem-solving and a strong customer service focus. You will coordinate with various teams to ensure seamless event execution and manage client budgets effectively. Join a dynamic environment where your contributions will directly impact the success of events and the satisfaction of guests. If you thrive in a fast-paced atmosphere and are passionate about hospitality, this opportunity is perfect for you.

Benefits

Weekly Pay

Paid Time Off

Retirement Options

Health Insurance

Dental Insurance

Vision Insurance

Qualifications

• Experience in event planning and management with a focus on customer satisfaction.
• Strong communication and organizational skills are essential for success.

Responsibilities

• Coordinate all aspects of events from planning to execution to ensure high-level service.
• Manage budgets and maximize revenue through upselling and enhancements.

Skills

Problem-solving

Event management

Budget management

Communication skills

Organizational skills

Customer service

Multi-tasking

Education

High school degree

Hotel/College training

Tools

Microsoft Office

Event management software

Customer management platform

Job description

Chicago IL O'Hare Hyatt Regency, Rosemont, Illinois, United States of America

Job Description

Posted Wednesday, March 12, 2025 at 5:00 AM | Expired Saturday, March 15, 2025 at 4:59 AM

The Event Planning Manager at Hyatt Regency O'Hare Chicago (Rosemont, IL) will be responsible for preparing all event documentation and coordinating with Sales, property departments, and guests to ensure consistent, high-level service throughout the pre-event, event, and post event phases of property events. Additionally, this role ensures for a seamless turnover from sales to service back to sales and recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.

Responsibilities:

1. Solve problems and suggest alternatives to previous arrangements if necessary
2. Lead pre-event and post-event meetings for assigned groups
3. Identify operational challenges associated with groups and works with the property team members and guests to solve these challenges and develop alternative solutions as needed
4. Manage client budgets to maximize revenue and meet client needs
5. Oversee guest experience from file turnover through the post event phase until the turnover back to Sales Department
6. Manage group room blocks and meeting space for assigned groups
7. Adhere to all standards, policies, and procedures
8. Celebrate successes and publicly recognize the contributions of team members
9. Up-sell products and services throughout the event process
10. Participate in customer site inspections and assists with the sales process when needed
11. Act as liaison between salesperson and client throughout the event process
12. Review billing and payments with clients
13. Handle guest problems and complaints
14. Greet client during the event phase and hand-off to the operations team for the execution of details
15. Strive to improve service performance
16. Set a positive example for guest relations
17. Coordinate and communicate verbally and in writing with customer (internal and external) regarding event details

Requirements:

1. High school degree (or equivalency) with Hotel/College training preferred
2. Previous Restaurant or Hotel Food and Beverage experience preferred
3. Solid understanding of banquet revenue generation
4. Creative and innovative, as well as proactive and customer-oriented
5. High energy and outgoing personality
6. Organizational skills and attention to detail
7. Diplomatic team player
8. Excellent communication skills both written and oral
9. Proficient in the use of Microsoft Office, event management software and customer management platform
10. Excellent time management
11. Ability to multi-task and work in a fast-paced environment
12. An aptitude for self-motivation
13. A can-do attitude and a hands-on approach
14. A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.

What we offer/What’s in it for you?

• Weekly Pay
• Paid Time Off
• Retirement Options
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members