Event Planning Manager

mcrhotels.com; Des Plaines (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Event Planning Manager to join their dynamic team at a premier hotel. In this exciting role, you will be responsible for orchestrating memorable events by ensuring seamless coordination between sales, property departments, and guests. Your creativity and proactive approach will be key in maximizing revenue through upselling and enhancing event experiences. With a focus on guest satisfaction, you will lead pre- and post-event meetings, manage budgets, and tackle operational challenges head-on. If you thrive in a fast-paced environment and have a passion for event planning, this opportunity is perfect for you.

Qualifications

• High school degree required; hotel/college training preferred.
• Experience in restaurant or hotel food and beverage preferred.

Responsibilities

• Coordinate event documentation and ensure high-level service.
• Manage client budgets and oversee guest experience during events.
• Solve operational challenges and improve service performance.

Skills

Problem-solving

Customer-oriented

Organizational skills

Excellent communication skills

Multi-tasking

Creativity

Self-motivation

Education

High school degree

Hotel/College training

Tools

Microsoft Office

Event management software

Customer management platform

Job description

Posted Friday, March 28, 2025 at 5:00 AM | Expires Wednesday, April 9, 2025 at 4:59 AM

The Event Planning Manager at Hyatt Regency O'Hare Chicago in Rosemont, IL will be responsible for preparing all event documentation and coordinating with Sales, property departments, and guests to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of property events. Additionally, this role ensures a seamless turnover from sales to service back to sales and recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.

Responsibilities:

1. Solve problems and suggest alternatives to previous arrangements if necessary
2. Lead pre-event and post-event meetings for assigned groups
3. Identify operational challenges associated with groups and work with the property team members and guests to solve these challenges and develop alternative solutions as needed
4. Manage client budgets to maximize revenue and meet client needs
5. Oversee guest experience from file turnover through the post-event phase until the turnover back to Sales Department
6. Manage group room blocks and meeting space for assigned groups
7. Adhere to all standards, policies, and procedures
8. Celebrate successes and publicly recognize the contributions of team members
9. Up-sell products and services throughout the event process
10. Participate in customer site inspections and assist with the sales process when needed
11. Act as liaison between salesperson and client throughout the event process
12. Review billing and payments with clients
13. Handle guest problems and complaints
14. Greet client during the event phase and hand-off to the operations team for the execution of details
15. Strive to improve service performance
16. Set a positive example for guest relations
17. Coordinate and communicate verbally and in writing with customer (internal and external) regarding event details

Requirements:

1. High school degree (or equivalency) with Hotel/College training preferred
2. Previous Restaurant or Hotel Food and Beverage experience preferred
3. Solid understanding of banquet revenue generation
4. Creative and innovative, as well as proactive and customer-oriented
5. High energy and outgoing personality
6. Organizational skills and attention to detail
7. Diplomatic team player
8. Excellent communication skills both written and oral
9. Proficient in the use of Microsoft Office, event management software, and customer management platform
10. Excellent time management
11. Ability to multi-task and work in a fast-paced environment
12. An aptitude for self-motivation
13. A can-do attitude and a hands-on approach
14. A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel