Event Operations Supervisor, Audio Visual-Renaissance Phoenix Downtown

Encore; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Encore is seeking an Operations Supervisor to lead floor operations with a focus on customer service, staff leadership and development. You will directly lead the technical team to ensure operational efficiencies and customer satisfaction at our Phoenix location.

This role may participate in location administrative duties and reports to the DET, DOO, or Operations Manager. You will organize daily floor activities, direct technician workflow and contribute to operational improvements while

Responsibilities

• Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
• Directs the workflow of technicians and assists management with suggestions for operational efficiencies.
• Ensures flowsheets are updated and properly completed.
• Works with team to establish coordinated communications for the management of events.
• Attends venue meetings as needed (e.g., daily banquet event order meetings, pre and post conferences).
• Provides excellent service and strives to exceed the expectations and needs of internal and external customers by following

Job description

Position Overview

The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager.

Key Job Responsibilities

Operations Management

• Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
• Performs daily floor management including directing the workflow of technicians and assisting management with suggestions for operational efficiencies to venue management and Workforce.
• Ensures flowsheets are updated and properly completed.
• Works with team to establish coordinated communications for the management of events.
• Attends venue meetings as needed (examples: daily banquet event order meetings, pre and post conferences).

Customer Service

• Provides excellent service and strives to exceed the expectations and needs of internal and external customers by following