Event Operations Supervisor, Audio Visual – Caesars Republic

Encore; Nevada; On-site; USD 33,200 - 44,069; Full time

Benefits offered by this job

Competitive hourly pay

Commitment to inclusivity

Various employee benefits

Job summary

A leading event technology company is seeking an Operations Supervisor in Nevada to lead floor operations, focusing on customer service and staff development. You will organize daily activities, ensure operational efficiency, and manage team workflows. Candidates should have 3-5 years of hospitality or audio-visual experience, alongside a relevant degree. This position allows for career growth and the responsibility of maintaining high service standards.

Qualifications

• 3-5 years of customer service or hospitality experience is preferred.
• 3-5 years of audio-visual experience is required.
• Knowledge of technical theory.
• A valid driver's license is required for team members in positions that may operate Company vehicles.
• Must be able to lift 50 lbs.

Responsibilities

• Lead floor operations, focusing on customer service and staff leadership.
• Organize daily floor activities and manage workflows.
• Ensure compliance with operational standards and client needs.

Skills

Customer service

Operational efficiency

Team leadership

Problem-solving

Education

Bachelor’s degree

Job description

Overview

Position Overview. The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager.

Responsibilities

Operations Management

• Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
• Performs daily floor management including directing the workflow of technicians and assisting management with suggestions for operational efficiencies to venue management and Workforce.
• Ensures flowsheets are updated and properly completed.
• Works with team to establish coordinated communications for the management of events.
• Attends venue meetings as needed (examples: daily banquet event order meetings, pre and post conferences).

Customer Service

• Provides excellent service and strives to exceed the expectations and needs of internal and external customers by following and upholding Encore’s Service Standards and Operational Excellence through the modeling of proper behavior and adherence to Encore procedures.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.

Training/Staff Development

• Assists in training technicians on all floor activities.
• Assists in training technicians on the venue’s operational standards and Encore’s service and operational standards.
• Serves as a mentor for new hires by providing guidance and understanding of the technician career journey.
• Models and reinforces a positive working environment centered around company values.

Event Technology

• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
• Performs preventative maintenance on equipment to keep it presentable and in good working condition.
• Leads the team in proper security, storage, transportation, and maintenance of equipment.
• Participates in physical inventory count processes as requested.

Job Qualifications

• Bachelor’s degree is preferred.
• 3-5 years of customer service or hospitality experience is preferred.
• 3-5 year of audio-visual experience is required.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Review requirements: https://tinyurl.com/yaznwvk7
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path here: https://jobs.encoreglobal.com/en/career-paths
• Knowledge of technical theory.
• Advanced problem-solving skills.
• Experience leading workflow and team members.
• A valid driver’s license is required for team members in positions that may operate Company vehicles.
• Additional DOT requirement may need to be met if applicable.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service
  • Hospitality
  • Ownership

For more information

• See Competency Based Talent Management page on Encore Connect by searching for the title or copying the URL: https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx

Physical Requirements

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are: Continuously, Frequently, Occasionally, and Never.

Physical Activities

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours

Lifting Requirements

• 0 - 15 lbs: Continuously
• 16 - 50 lbs: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Occasionally

Carrying Requirements

• 0 - 15 lbs: Continuously
• 16 - 50 lbs: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Never

Auditory/Visual Requirements

• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Frequently
• Peripheral Vision: Occasionally
• Depth Perception: Frequently
• Hearing: Continuously

Pushing/Pulling Requirements

• 0 - 15 lbs: Continuously
• 16 - 50 lbs: Frequently
• 51 - 100 lbs: Frequently
• Over 100 lbs: Occasionally

Note: The physical requirements marked with an asterisk indicate activities performed without assistance.

Work Environment

• Hotel: Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. Working conditions vary between moderately quiet to noisy. Team members will use high-end audio-visual equipment and electrical components and may be exposed to heights via lifts and ladders. Team members may work in multiple hotel locations. Irregular hours and on-call status including days, evenings, weekends, and holidays. Appearance guidelines apply based on the hotel or area.
• Warehouse: Work is performed at event venues and in a warehouse environment with exposure to outdoor temperatures and dust. Conditions vary between moderately quiet to noisy. May involve irregular hours and on-call status.

The above information is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions. Management reserves the right to revise the job or require that other tasks be performed as assigned.

Hourly Pay Range: $24.10 - $31.99

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on location, travel, relevant work experience, or particular skills and expertise. Some positions may be eligible for overtime, bonuses or incentives.

Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.

We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.