Event Operations Manager — Lead Teams & Game-Day Experience

GardaWorld; Saginaw (MI); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Employee Assistance Program

Paid Time Off

Job summary

BEST Crowd Management is seeking an Account Manager to lead day-to-day operations at events in Saginaw, MI. You’ll coordinate recruiting, training, scheduling, and on-site execution to ensure smooth, high-quality service and client satisfaction.

You’ll mentor an operations team, manage staffing plans and budgets, and maintain clear communications with leadership and clients. Weekend/evening on-call and occasional travel up to 25% are required.

Qualifications

• Strong leadership and people-management skills.
• Excellent written and verbal communication.
• Customer-focused mindset with a drive to exceed expectations.
• Experience mentoring, coaching, and developing teams.
• Bachelor’s degree or equivalent work experience.
• At least 3 years in operations, service, field, or project management.
• Experience in event staffing, security, sports management, or athletics (preferred).

Responsibilities

• Oversee daily operations including recruiting, hiring, licensing, training, scheduling, and event-day execution.
• Build and manage staffing plans, track budgets, and ensure payroll and invoicing accuracy.
• Coach, mentor, and develop an operations team that’s motivated, skilled, and ready for game day.
• Elevate the customer experience through proactive communication, regular check-ins, and service improvements.
• Partner with leadership to create smarter, more efficient operating strategies.
• Ensure staffing needs are met on time and within budget.
• Maintain accurate records and reports for internal and external use.
• Be ready for weekend/evening on-call needs and travel up to 25%.
• Jump in on additional duties as needed—every day is different!

Skills

Leadership

Communication

Customer focus

Mentoring

Initiative

People-management

Education

Bachelor’s degree or equivalent work experience

Job description

BEST Crowd Management is seeking an Account Manager to lead day-to-day operations at events in Saginaw, MI. You’ll coordinate recruiting, training, scheduling, and on-site execution to ensure smooth, high-quality service and client satisfaction.

You’ll mentor an operations team, manage staffing plans and budgets, and maintain clear communications with leadership and clients. Weekend/evening on-call and occasional travel up to 25% are required.