Account Manager - Guest Experience Events

BEST Crowd Management; Evanston (IL); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Employee Assistance Program

Paid Time Off

Job summary

BEST Crowd Management in Evanston, IL is seeking an Account Manager to lead day-to-day operations, manage staffing plans, and deliver exceptional customer experiences at major events.

You will work with the Area Manager/Regional Director to ensure on-time, within-budget execution, while mentoring teams and elevating service levels. Weekend/evening availability and up to 25% travel may be required.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• 3+ years in operations, service, field, or guest services roles.
• Experience in event staffing, security, sports management, or athletics is preferred.

Responsibilities

• Oversee daily operations including staffing, licensing, training, scheduling and event-day execution.
• Build and manage staffing plans, track budgets, ensure payroll and invoicing accuracy.
• Coach and develop an operations team focused on timely, high-quality event delivery.

Skills

Leadership & people mgmt

Excellent communication

Guest experience

Problem solving

Proactive initiative

3+ years ops/guest services

Event staffing experience (preferred)

Valid driver's license

Education

Bachelor’s degree or equivalent

Job description

Now Hiring: Account Manager – Lead the Action Behind the Scenes!

Are you ready to take charge of high-energy operations and help bring major events to life? Join us as an Account Manager, where you’ll be the driving force behind smooth day-to-day operations, exceptional customer experiences, and a standout event workforce. If you thrive in a fast-paced environment and love developing teams, this is your moment!

Compensation: $80,000 - $85,000 / year
Work Location: Evanston, IL
Benefits: Medical, Dental, Vision, 401(k), Employee Assistance Program, Paid Time Off

What You’ll Do

As an Account Manager, you’ll be the operational expert, working closely with our Area Manager/Regional Director to ensure everything runs like a well-oiled machine. In this role, you will:

• Oversee daily operations including recruiting, hiring, licensing, training, scheduling, and event-day execution
• Build and manage staffing plans, track budgets, and ensure payroll and invoicing accuracy
• Coach, mentor, and develop an operations team that’s motivated, skilled, and ready for game day
• Elevate the customer experience through proactive communication, regular check-ins, and service improvements
• Partner with leadership to create smarter, more efficient operating strategies
• Ensure staffing needs are met on time and within budget
• Maintain accurate records and reports for internal and external use
• Be ready for weekend/evening on-call needs and travel up to 25%
• Jump in on additional duties as needed—every day is different!

What You Bring

We’re looking for a leader who’s organized, adaptable, and passionate about delivering results. You should have:

• Valid Driver's license
• Strong Guest Experience
• Strong leadership and people-management skills
• Excellent communication skills (written and verbal)
• A customer-focused mindset and a drive to exceed expectations
• Experience mentoring, coaching, and developing teams
• Initiative and the ability to thrive in changing environments
• A bachelor’s degree or equivalent work experience
• At least 3 years in operations, service, field, or project management, or guest services
• Experience in event staffing, security, sports management, or athletics (preferred)

Physical & Work Environment

This role keeps you on the move! While primarily office-based, you’ll frequently be out at events—indoors, outdoors, and everywhere in between. Expect occasional lifting (up to 25 lbs), walking, standing, climbing, and working in various weather conditions. Reasonable accommodations are available.

Why You’ll Love It

You won’t just manage operations—you’ll shape experiences, build teams, and help deliver unforgettable events. If you’re a leader with energy, drive, and a passion for making things happen, we want you on our team.

It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment. #BEST