Event Operations Lead — Build Teams, Elevate Experiences

BEST Crowd Management; Kansas City (KS); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Employee Assistance Program

Paid Time Off

Job summary

BEST Crowd Management in Kansas City, KS is hiring an Account Manager to lead high-energy operations behind the scenes, overseeing recruiting, scheduling, training, and event-day execution to deliver smooth day-to-day operations and standout customer experiences.

You will build staffing plans, mentor teams, manage budgets, and ensure payroll accuracy, with weekend/evening on-call and travel up to 25%. A bachelor's degree or equivalent, 3+ years in operations, and strong leadership are required.

Qualifications

• Bachelor's degree or equivalent work experience.
• 3+ years in operations, service, field, or project management.
• Experience in event staffing, security, sports management, or athletics (preferred).

Responsibilities

• Oversee daily operations including recruiting, hiring, licensing, training, scheduling, and event-day execution.
• Build and manage staffing plans, track budgets, and ensure payroll and invoicing accuracy.
• Coach, mentor, and develop an operations team that’s motivated, skilled, and ready for game day.
• Elevate the customer experience through proactive communication, regular check-ins, and service improvements.
• Partner with leadership to create smarter, more efficient operating strategies.
• Ensure staffing needs are met on time and within budget.
• Maintain accurate records and reports for internal and external use.
• Be ready for weekend/evening on-call needs and travel up to 25%.
• Jump in on additional duties as needed—every day is different!

Skills

Leadership

People management

Communication

Customer focus

Initiative

Mentoring

Education

Bachelor's degree or equivalent work experience

Job description

BEST Crowd Management in Kansas City, KS is hiring an Account Manager to lead high-energy operations behind the scenes, overseeing recruiting, scheduling, training, and event-day execution to deliver smooth day-to-day operations and standout customer experiences.

You will build staffing plans, mentor teams, manage budgets, and ensure payroll accuracy, with weekend/evening on-call and travel up to 25%. A bachelor's degree or equivalent, 3+ years in operations, and strong leadership are required.