Event Guest Services Lead

Legends Global; Kansas City (MO); On-site; USD 25,000 - 36,000; Full time

Job summary

Legends ASM is seeking a Guest Services Lead at T-Mobile Center in Kansas City to oversee the Guest Services Representatives on their area during events. You will direct staff, monitor breaks, and ensure exceptional guest experiences.

You will coach team members, communicate issues to management, and assist with basic service tasks such as directing guests and assisting guests with needs while coordinating with security and other departments.

Qualifications

• High school diploma or equivalent.
• 2+ years related work experience.
• Strong interpersonal and communication skills.
• Ability to lead by example and supervise teams.
• Ability to multitask in a fast-paced environment.
• Willing to work evenings, weekends and holidays.
• Bilingual English/Spanish preferred.

Responsibilities

• Assign GSR deployments and monitor rest/meal breaks.
• Monitor GSR interactions to ensure guest satisfaction.
• Provide coaching and guidance to GSRs.
• Escalate issues to management.
• Assist with basic service tasks and guest needs.
• Coordinate with security and other departments.
• Ensure equipment checkout and return.

Job description

Legends ASM is seeking a Guest Services Lead at T-Mobile Center in Kansas City to oversee the Guest Services Representatives on their area during events. You will direct staff, monitor breaks, and ensure exceptional guest experiences.

You will coach team members, communicate issues to management, and assist with basic service tasks such as directing guests and assisting guests with needs while coordinating with security and other departments.