Guest Experience Associate

T-Mobile Center; Kansas City (MO); On-site; USD 17,000 - 25,000; Full time

Job summary

T-Mobile Center in Kansas City is seeking a Guest Services Representative to deliver best-in-class service to our guests. You will greet, check tickets, provide information, answer questions, and escort guests as needed, while maintaining a welcoming, professional demeanor.

This role requires a high school diploma, at least one year in customer service, and the ability to work evenings, weekends, and holidays.

Qualifications

• Minimum education: High School Diploma or equivalent.
• At least 1 year in customer service.
• Excellent guest service skills.

Responsibilities

• Deliver exceptional service while greeting, checking tickets, providing information, answering questions, directions and escorts (if needed) to T-Mobile Center guests.
• Assist Guest Services management with retrieving lost and found property as needed.
• Enforce all policies and procedures of the venue and attend company trainings including but not limited to: medical aids, emergency procedures, safety, customer service training throughout the year.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• Perform additional responsibilities as needed and directed by management.

Skills

Customer service

Education

High School Diploma or equivalent

Job description

T-Mobile Center in Kansas City is seeking a Guest Services Representative to deliver best-in-class service to our guests. You will greet, check tickets, provide information, answer questions, and escort guests as needed, while maintaining a welcoming, professional demeanor.

This role requires a high school diploma, at least one year in customer service, and the ability to work evenings, weekends, and holidays.