Guest Services Lead — Elevate the Event Experience

ASM Global Group; Missouri; On-site; USD 25,000 - 39,000; Full time

Job summary

Legends ASM is seeking a Guest Services Lead to oversee Guest Services Representatives during T-Mobile Center events. The role guides staff, maintains guest satisfaction, and coordinates with security and other departments to ensure a memorable event experience.

The position requires leadership, strong communication, and the ability to multitask in a fast-paced environment, with shifts including evenings, weekends, and holidays.

Qualifications

• Minimum education: High School Diploma or equivalent.
• 2+ years of related work experience.
• Ability to adhere to department policies and procedures.
• Strong interpersonal and communication skills.
• Ability to lead by example and manage staff in a fast-paced environment.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Assign GSR deployments and monitor rest/meal breaks.
• Monitor interactions to ensure guest satisfaction.
• Provide support, guidance and coaching to GSRs.
• Escalate employee issues to management.
• Assist GSR with escalated guest situations.
• Cover service tasks (e.g., elevator shifts, wheelchair escorts, ticketing, directing guests).
• Maintain relationships with all departments to meet guest needs.
• Ensure equipment checkout and return by staff.
• Coordinate with security to clear areas after events.
• Other duties as assigned.

Skills

Leadership

Staff supervision

Customer service

Communication

Bilingual English/Spanish

English proficiency

Conflict resolution

Multitasking

Education

High School Diploma

Job description

Legends ASM is seeking a Guest Services Lead to oversee Guest Services Representatives during T-Mobile Center events. The role guides staff, maintains guest satisfaction, and coordinates with security and other departments to ensure a memorable event experience.

The position requires leadership, strong communication, and the ability to multitask in a fast-paced environment, with shifts including evenings, weekends, and holidays.