Guest Services Lead — Live Event Experience

ASM Global-AEG Kansas City Arena LLC.; USA; Vor Ort; USD 42.000 - 60.000; Vollzeit

Zusammenfassung

Legends ASM in Kansas City (T-Mobile Center) is seeking a Guest Services Lead to oversee the Guest Services Representatives assigned to their area during events. The lead will provide staff with directions and information to assist staff in providing a memorable event experience for guests.

Legends ASM will assign GSR deployments, monitor breaks, coach staff, and coordinate with security and management to ensure guest satisfaction and smooth operations throughout the venue.

Qualifikationen

• High School Diploma or equivalent; 2+ years of related work experience.
• Adhere to department policies and procedures.
• Strong interpersonal and verbal/written communication skills.
• Demonstrated leadership and ability to work independently with minimal supervision.
• Able to multitask in a fast-paced environment and work under pressure.
• Ability to build professional relationships with staff and guests.
• Must be available for evenings, weekends, and holidays; English communication required.
• Ability to move about the venue frequently and efficiently.

Aufgaben

• Assign Guest Service Representative deployments and monitor breaks.
• Monitor GSR interactions to ensure guest satisfaction.
• Provide support, guidance and coaching to GSRs.
• Escalate employee issues to the Guest Services Management team.
• Assist GSR with escalated guest situations when needed.
• Cover service tasks like elevator shifts, wheelchair escorts, tickets, and directing guests.
• Maintain positive relationships with all departments to meet guest needs.
• Ensure equipment checkout and return is properly managed.
• Work with security to ensure areas are cleared of guests and lost items recovered.
• Perform other duties as assigned.

Kenntnisse

Leadership

Interpersonal skills

Communication

Multitasking

Conflict resolution

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Legends ASM in Kansas City (T-Mobile Center) is seeking a Guest Services Lead to oversee the Guest Services Representatives assigned to their area during events. The lead will provide staff with directions and information to assist staff in providing a memorable event experience for guests.

Legends ASM will assign GSR deployments, monitor breaks, coach staff, and coordinate with security and management to ensure guest satisfaction and smooth operations throughout the venue.