Event Guest Services Associate

BEST Crowd Management; Waunakee (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

BEST Crowd Management at UW–Madison offers a role providing welcoming, professional guest services at games, concerts, and campus events. You will greet and guide guests, scan tickets, monitor entry points, and support crowd flow while following safety procedures.

You’ll communicate clearly with visitors and team members, respond calmly to questions or minor issues, and report concerns to supervisors. Training in guest services and event safety is provided, with opportunities to grow within the

Responsibilities

• Greet and guide guests at games, concerts, and campus events.
• Scan tickets and monitor entry points to manage crowd flow.
• Follow safety and security procedures and report concerns to supervisors.
• Communicate clearly with visitors and team members.
• Respond calmly to questions or minor issues.
• Receive training in guest services and event safety.
• Grow within GardaWorld network through on-the-job experience.

Job description

Join BEST Crowd Management at UW–Madison providing welcoming, professional guest services at games, concerts, and campus events. Greet and guide guests, scan tickets, monitor entry points, and support crowd flow while following safety and security procedures. Communicate clearly with visitors and team members, respond calmly to questions or minor issues, and report concerns to supervisors. You’ll receive training in guest services and event safety, work in a close-knit team environment, and gain experience in event operations with opportunities to grow within the GardaWorld network.