Event Guest Services Associate

BEST Crowd Management; Town of Middleton (WI); On-site; USD 17,000 - 25,000; Full time

Job summary

BEST Crowd Management at UW–Madison is hiring for guest services roles at games, concerts, and campus events. You will greet and guide guests, scan tickets, and monitor entry points. Join a close-knit team and learn event safety procedures while supporting crowd flow and customer service.

We provide training, opportunities to grow within the GardaWorld network, and a supportive work environment that emphasizes clear communication and responsiveness to visitor needs.

Responsibilities

• Greet and guide guests at events.
• Scan tickets and monitor entry points to manage crowd flow.
• Respond to questions or minor issues and report concerns to supervisors.

Job description

Join BEST Crowd Management at UW–Madison providing welcoming, professional guest services at games, concerts, and campus events. Greet and guide guests, scan tickets, monitor entry points, and support crowd flow while following safety and security procedures. Communicate clearly with visitors and team members, respond calmly to questions or minor issues, and report concerns to supervisors. You’ll receive training in guest services and event safety, work in a close-knit team environment, and gain experience in event operations with opportunities to grow within the GardaWorld network.