Event Guest Experience Supervisor

Ilitch Sports + Entertainment; United States; Presencial; USD 42.000 - 60.000; Jornada completa

Descripción de la vacante

Ilitch Sports + Entertainment is seeking an Usher Supervisor to manage the Guest Services Desk during events at our Fox Theatre and other venues. You will ensure guests receive prompt, first-class service and resolve questions or concerns while supporting event colleagues to create an amazing experience.

Responsibilities include overseeing guest interactions, addressing seating, ADA needs, and collaborating with departments to answer questions.

Formación

• Minimum two years related experience in a leadership capacity.
• Experience working with the public is recommended but not required.
• Commitment to integrity and compassion in guest interactions.

Responsabilidades

• Oversee the Guest Services Desk at every event.
• Ensure guests have a wonderful experience and address concerns including seating and ADA needs.
• Coach and support event colleagues as needed and coordinate with other departments to resolve questions.

Conocimientos

Leadership

Customer service

Communication

Crowd management

ADA accessibility

Descripción del empleo

Ilitch Sports + Entertainment is seeking an Usher Supervisor to manage the Guest Services Desk during events at our Fox Theatre and other venues. You will ensure guests receive prompt, first-class service and resolve questions or concerns while supporting event colleagues to create an amazing experience.

Responsibilities include overseeing guest interactions, addressing seating, ADA needs, and collaborating with departments to answer questions.