Live Events Guest Experience Lead

Ilitch Sports + Entertainment; Detroit (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Ilitch Sports + Entertainment is seeking a Supervisor for Guest Experience to lead event colleagues across Little Caesars Arena, Fox Theatre, Pine Knob Music Theatre, and other venues. You will ensure proper uniforms, provide information, and coach teams to deliver first-class service at all events.

Applicants should have a high school diploma and 1–2 years in customer service, with strong communication skills and leadership experience preferred.

Qualifications

• High school diploma and 1–2 years of customer service experience.
• Ability to speak clearly and concisely under pressure.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively communicate information in one-on-one and small group situations.
• Experience in sports and entertainment industry preferred.
• Leadership experience preferred.

Responsibilities

• Supervise a group of Guest Experience event colleagues at all events across multiple venues.
• Ensure colleagues wear proper uniforms and have information to perform their duties.
• Check on colleagues regularly to ensure first-class service to all guests.
• Coach colleagues who struggle with their duties.
• Discipline colleagues not performing correctly.
• Be willing to work in different Supervisor positions as needed.
• Acquire knowledge of every position to assist as necessary.
• Address guest challenges during events and problem solve.
• Assist with enforcing building policies.
• Collaborate with other departments to provide the best guest experience.
• Perform other duties as assigned.

Skills

Customer service

Communication

Leadership

Speaking clearly under pressure

Reading comprehension

Written communication

Education

High school diploma

Job description

Ilitch Sports + Entertainment is seeking a Supervisor for Guest Experience to lead event colleagues across Little Caesars Arena, Fox Theatre, Pine Knob Music Theatre, and other venues. You will ensure proper uniforms, provide information, and coach teams to deliver first-class service at all events.

Applicants should have a high school diploma and 1–2 years in customer service, with strong communication skills and leadership experience preferred.