Fox Usher Supervisor - Fox Theatre

Olympia Entertainment Inc.; United States; On-site; USD 42,000 - 60,000; Full time

Job summary

Ilitch Sports + Entertainment is seeking an Usher Supervisor to manage the Guest Services Desk during events at our Fox Theatre and other venues. You will ensure guests receive prompt, first-class service and resolve questions or concerns while supporting event colleagues to create an amazing experience.

Responsibilities include overseeing guest interactions, addressing seating, ADA needs, and collaborating with departments to answer questions.

Qualifications

• Minimum two years related experience in a leadership capacity.
• Experience working with the public is recommended but not required.
• Commitment to integrity and compassion in guest interactions.

Responsibilities

• Oversee the Guest Services Desk at every event.
• Ensure guests have a wonderful experience and address concerns including seating and ADA needs.
• Coach and support event colleagues as needed and coordinate with other departments to resolve questions.

Skills

Leadership

Customer service

Communication

Crowd management

ADA accessibility

Job description

Amaze, Inspire, Unite Job Summary:

The Usher Supervisor is responsible for managing the Guest Services Desk to ensure any guest questions or issues are addressed promptly and to the guest’s satisfaction during events. These individuals are also responsible for ensuring that our event colleagues are prepared to amaze, inspire, and unite our guests, and provide guests the first-class experience that they have come to expect at the Fox Theatre and all of our venues. The Guest Experience Supervisor is also expected to treat all colleagues and guests with respect, kindness, and compassion.

Key Responsibilities:

• Responsible for Guest Service at every event.
• Make sure the guests in their area are having a wonderful experience at the event, assisting them with any concern or problem they may have including but not limited to:
  • Seating concerns.
  • Concerns involving other guests.
  • Assistance with any ADA needs.
  • Are providing our guests with first class customer service.
  • Receive a break during the event.
  • Feel comfortable assisting colleagues, questions, potentially coaching and or any other assistance.
  • Reaching out to the proper department to get any and all guest questions answered as it relates to the event.

Supplemental Job Functions:

• Performs other duties as assigned throughout the District Detroit venues.

Minimum Knowledge, Skills and Abilities:

• Minimum two years related experience in a leadership capacity.
• Extensive experience working with the public is recommended but not required.
• Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
• Possess the highest integrity and ethical standards along with a great deal of compassion for others.
• Outstanding ability to establish and maintain strong working relationships with event colleagues.
• Strong communication, listening, and customer service abilities.
• Detail oriented.
• Ability to remain calm in loud, high-energy environments.
• Comfortable working in a crowd with large amounts of people.
• Ability to manage multiple challenges at once.
• Ability to creatively problem solve.

Preferred Knowledge, skills and abilities:

• Experience working in a leadership role.
• Experience working with the public and customer service.

Working Conditions:

• Irregular and extended hours including nights, weekends, and holidays.
• Exposure to moderate - high noise level.
• Ability to stand for 5 hours at a time, walk long distances and climb stairs.
• Ability to lift up to 25 lbs.
• Frequent visual/auditory attention

Olympia Entertainment is an Equal Employment Opportunity employer.

All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

PRIVACY POLICY Ilitch Companies and our colleagues are committed to being the best in all that we do - whether it's providing a delicious, quality meal from Little Caesars, delivering fresh food to our Little Caesars restaurants, baking quality food products at Champion Foods, supporting world-class teams like the Detroit Red Wings and Detroit Tigers or offering unforgettable live entertainment at top-rated venues like Little Caesars Arena, the Fox Theatre, Pine Knob and other area locations.

Be part of Ilitch Sports + Entertainment’s (IS+E) mission to amaze, inspire and unite. Our colleagues are driven by a commitment to provide world-class sports and entertainment experiences for fans, guests and partners across multiple world‑class venues.

Ilitch Sports + Entertainment serves as the combined business operations of the Detroit Red Wings, an 11‑time Stanley Cup champion and one of the NHL’s Original Six franchises, and the Detroit Tigers, a four‑time World Series champion and charter member of MLB’s American League.

IS+E also maintains a joint venture interest in 313 Presents, Detroit’s premier live entertainment company.

The company operates such major venues as the award‑winning and state‑of‑the‑art Little Caesars Arena, home to the Red Wings and the NBA’s Detroit Pistons; Comerica Park, home of the Tigers and concerts; and the iconic Fox Theatre, one of the most historic music venues in North America.

IS+E also provides facility management services at Michigan Lottery Amphitheatre, Meadow Brook Amphitheatre, and Pine Knob Music Theatre – the top amphitheater in the world according to Pollstar’s 2022 Year‑End Rankings.

The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment.