Event Experience Specialist

Grand Hyatt; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Grand Hyatt Atlanta in Buckhead seeks an attentive Events Support Associate to assist managers with sales, contracting, and service phases. You will handle phone inquiries, contract preparation, and site readiness, while coordinating with planners and operations to ensure flawless events.

The role requires quick problem solving, strong guest relations, and the ability to multitask in a fast-paced hotel environment. Flexibility for early mornings, weekends, and holidays is essential.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Extremely detail oriented, organized and able to multi-task.
• Flexibility to work early mornings, weekends, and holidays.
• Friendly, energetic, and capable of making personalized connections with guests.
• Committed to delivering high level customer service and staying calm under pressure.
• Proficient in Microsoft Office suite (Word, Excel).
• Two years of meeting planning or hotel experience preferred.
• Ability to stand and walk for long periods.

Responsibilities

• Take phone inquiries and enter data into internal systems.
• Prepare contracts and addendums; assist with site preparation.
• Act as liaison between Event Planning Managers and Meeting Planners.
• Coordinate with operational departments to ensure successful events.
• Provide proactive solutions and authentic hospitality throughout events.
• Move between rooms and assist with logistics, including handling boxes up to 25 pounds.

Skills

Client focus

Verbal & written communication

Multi-tasking

Flexibility schedule

Relationship building

Customer service

Calm under pressure

General computer knowledge

Meeting planning/hospitality

Tools

Microsoft Office

Excel

Word

Job description

Grand Hyatt Atlanta in Buckhead seeks an attentive Events Support Associate to assist managers with sales, contracting, and service phases. You will handle phone inquiries, contract preparation, and site readiness, while coordinating with planners and operations to ensure flawless events.

The role requires quick problem solving, strong guest relations, and the ability to multitask in a fast-paced hotel environment. Flexibility for early mornings, weekends, and holidays is essential.