Event Coordinator

Grand Hyatt; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Grand Hyatt Atlanta in Buckhead seeks an attentive Events Support Associate to assist managers with sales, contracting, and service phases. You will handle phone inquiries, contract preparation, and site readiness, while coordinating with planners and operations to ensure flawless events.

The role requires quick problem solving, strong guest relations, and the ability to multitask in a fast-paced hotel environment. Flexibility for early mornings, weekends, and holidays is essential.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Extremely detail oriented, organized and able to multi-task.
• Flexibility to work early mornings, weekends, and holidays.
• Friendly, energetic, and capable of making personalized connections with guests.
• Committed to delivering high level customer service and staying calm under pressure.
• Proficient in Microsoft Office suite (Word, Excel).
• Two years of meeting planning or hotel experience preferred.
• Ability to stand and walk for long periods.

Responsibilities

• Take phone inquiries and enter data into internal systems.
• Prepare contracts and addendums; assist with site preparation.
• Act as liaison between Event Planning Managers and Meeting Planners.
• Coordinate with operational departments to ensure successful events.
• Provide proactive solutions and authentic hospitality throughout events.
• Move between rooms and assist with logistics, including handling boxes up to 25 pounds.

Skills

Client focus

Verbal & written communication

Multi-tasking

Flexibility schedule

Relationship building

Customer service

Calm under pressure

General computer knowledge

Meeting planning/hospitality

Tools

Microsoft Office

Excel

Word

Job description

Organization- Grand Hyatt Atlanta in Buckhead

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

This position will support the Managers through the sales, contracting, servicing and event phase.

Duties include, but are not limited to, taking phone inquiries, data entry into internal system which includes preparing contracts and addendums, site preparation, facilitating communication before, during and post event. In addition, acts as a liaison between the Event Planning Managers and Meeting Planners during the event phase interacting with operational departments to ensure a successful event. Must have the ability to provide solutions, provide authentic hospitality, be able to be mobile from turning meeting rooms and handling boxes up to 25 pounds.

Job Specifications:

• Strong understanding of client programs and events
• Perform Meeting Room Inspections, Cleanliness and Maintenance walkthroughs
• Monitor Planners Personal and Practical Needs, anticipating their needs and making sure they are satisfied throughout the entire day
• Immediate Response is Key (Respond within 5 minutes, resolve with 15 minutes)
• Provide added delighter services to repeat customers who may have hinted to something previously.
• Provide feedback to other departments involved in planning and organizing the function
• Attend Pre-Convention Meeting
• Tracking boxes and retrieve them when appropriate
• Service Recovery (turn a negative experience into a positive experience before the guest departs the hotel)
• Special projects when scheduling allows
• The ability to address and anticipate guests’ needs and resolve potential problems

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Candidates should be extremely detail oriented, organized and ability to multi-task
• Must be able to work a flexibility schedule including early morning, weekends and potential holidays
• A fun and energized person and quick to make personalized connection
• Committed to delivering a high level of customer service and to remain clam under pressure
• Must be proficient in general computer knowledge, Microsoft Office, Word, Excel
• Prefer two years of meeting planning or hotel experience
• Ability to stand for long periods of time with continuous walking