Event Experience & Sales Specialist

Apex Entertainment; Marlborough (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Health, Dental & Vision Insurance

401(k) after one year

Free attractions

50% off select food items

Growth opportunities

Team-oriented work environment

Job summary

Apex Entertainment is seeking an Event Sales Coordinator to assist guests with booking, planning, and detailing of events from inquiry to completion, delivering exceptional guest service and ensuring clear communication with all departments.

You will upsell attractions, food and beverage, and event packages, prepare quotes and BEOs, manage schedules, and maintain accurate records while building strong client relationships to encourage repeat business.

Qualifications

• High school diploma or GED required.
• Associate's or Bachelor's degree preferred.
• 1–2 years of sales, event booking, hospitality experience preferred.
• Experience with Banquet Event Orders (BEOs) preferred.
• Experience in food & beverage/hospitality industry preferred.
• Excellent written and verbal communication skills.
• Strong interpersonal and customer service skills.
• Strong organizational and time management skills.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Proficiency with Microsoft Office applications.
• Ability to accurately calculate figures such as discounts, proportions, and percentages.
• Professional, courteous, and positive demeanor.
• Self-motivated, dependable, and proactive.
• Ability to work effectively as part of a team.

Responsibilities

• Manage the booking, planning, and detailing of a variety of events, including children''s birthday parties, teen parties, bachelor parties, corporate team outings, and other social and group events.
• Work with guests from the initial inquiry through the event planning process, providing consistent communication and follow-up.
• Educate guests on Apex Entertainment''s attractions, food and beverage offerings, event packages, and other services to help create the best experience for their needs.
• Schedule and conduct professional and welcoming facility tours for prospective guests.
• Accurately prepare event quotes, pricing, and Banquet Event Orders (BEOs).
• Review event details, terms, conditions, and payment requirements with guests throughout the planning process.
• Regularly communicate with guests regarding upcoming events to confirm details, answer questions, and address concerns.
• Build positive relationships with guests to encourage repeat business, referrals, and positive reviews.
• Identify opportunities to upsell event packages, attractions, food and beverage, and other offerings to maximize revenue.
• Maintain accurate and up-to-date event and financial records and ensure payments are collected in a timely manner.
• Assist with off-site community and street team events to promote Apex Entertainment and generate new business opportunities.
• Maintain clear and consistent communication with all departments regarding upcoming events.
• Attend weekly BEO meetings and work closely with department managers to ensure events are properly planned and executed.
• Respond to general guest inquiries through phone calls, emails, and web chats in a timely and professional manner.
• Assist with administrative tasks, including checking attraction reservations, adjusting online reservations, filing event invoices, and other duties as assigned by the Sales Manager.
• Perform other duties and responsibilities as assigned.

Skills

Communication

Interpersonal skills

Customer service

Organizational skills

Time management

Teamwork

Multitasking

Detail orientation

Education

High school diploma or GED

Associate's or Bachelor's degree

Tools

Microsoft Office

Job description

Apex Entertainment is seeking an Event Sales Coordinator to assist guests with booking, planning, and detailing of events from inquiry to completion, delivering exceptional guest service and ensuring clear communication with all departments.

You will upsell attractions, food and beverage, and event packages, prepare quotes and BEOs, manage schedules, and maintain accurate records while building strong client relationships to encourage repeat business.