Event Credential Coordinator — Live Music & Festivals

Live Nation, Inc; Orlando (FL); On-site; USD 47,279,000 - 57,308,000; Full time

Job summary

Insomniac, a Live Nation company, seeks Credential Staff to work directly with management to execute Credential Ops at live events. You’ll check staff in at site, verify government IDs, resolve issues, correct credential uploads, and safeguard the credential office as a key-holder. Administrative support and inventory duties may be required.

The role emphasizes safety, urgent problem solving, and professional interaction with diverse staff to ensure smooth event operations.

Qualifications

• Extremely organized, with an eye for detail.
• Multi-tasker who thrives under pressure.
• Strong verbal and written skills / phone etiquette and communication skills.
• Must be motivated with an “Everything is possible” attitude.
• Must be an active problem solver, instilled with a sense of urgency for projects large and small.
• The ability to professionally interact with all levels of individuals in a courteous manner, and to de-escalate situations before they become unpleasant.
• Employee must know and follow job safety procedures, attend required health and safety trainings, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
• Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

Responsibilities

• Act as the first face of Insomniac for staff check in.
• Check government issued IDs to ensure proper identification of all personnel entering site.
• Promptly solve issues that arise by utilizing resources and clear communication.
• Proactively seek out errors in credential uploads and fix them before staff arrival.
• Act as a key-holder for the credential office, ensuring safety and security.
• Assist in administrative tasks as needed.
• Ensure materials get inventoried and transported back to warehouse.

Skills

Extremely organized

Multi-tasker

Strong verbal and written

Problem solving

De-escalation

Safety training awareness

Job description

Insomniac, a Live Nation company, seeks Credential Staff to work directly with management to execute Credential Ops at live events. You’ll check staff in at site, verify government IDs, resolve issues, correct credential uploads, and safeguard the credential office as a key-holder. Administrative support and inventory duties may be required.

The role emphasizes safety, urgent problem solving, and professional interaction with diverse staff to ensure smooth event operations.