Credential Ops Specialist: NYE 2026 Seasonal

Insomniac Music Group; San Bernardino (CA); On-site; USD 23,000 - 28,000; Full time

Job summary

Insomniac is seeking Credential Staff to work directly with management to execute Credential Ops and ensure smooth entry for staff at events. You will be the first face of Insomniac for staff check in and help maintain security at credential offices.

The role requires exceptional organization, strong communication, and a proactive problem-solving mindset to resolve issues quickly and safely on site.

Qualifications

• Extremely organized with an eye for detail.
• Multi-tasker who thrives under pressure.
• Strong verbal and written communication and phone etiquette.
• Motivated with an “Everything is possible” attitude.
• Active problem solver with a sense of urgency for large and small projects.
• Ability to interact professionally at all levels and de-escalate situations.

Responsibilities

• Act as the first face of Insomniac for staff check in.
• Check government issued IDs to ensure proper identification of all personnel entering site.
• Promptly solve issues by using resources and clear communication.
• Proactively seek out errors in credential uploads and fix them before staff arrival.
• Act as a key-holder for the credential office, ensuring safety and security
• Assist in administrative tasks as needed.
• Ensure materials are inventoried and transported back to the warehouse

Skills

Organized

Multi-tasker

Verbal written communication

Problem solver

De-escalation

Safety procedures

Job description

Insomniac is seeking Credential Staff to work directly with management to execute Credential Ops and ensure smooth entry for staff at events. You will be the first face of Insomniac for staff check in and help maintain security at credential offices.

The role requires exceptional organization, strong communication, and a proactive problem-solving mindset to resolve issues quickly and safely on site.