Event Credential Operations Specialist

Insomniac Events; Orlando (FL); On-site; USD 46,838,000 - 57,859,000; Full time

Job summary

Insomniac Events in Orlando, FL is seeking Credential Staff to support credential operations at our live events. You will act as the first face of the event for staff check-in and help ensure smooth access for team members.

The role requires strong organization, calm communication, and proactive problem solving. You will check IDs, fix upload errors, and help maintain secure credential processes, with additional administrative tasks as needed.

Qualifications

• Diligent, detail-oriented individual with strong organizational skills.
• Ability to multi-task and stay composed in dynamic environments.
• Excellent verbal and written communication and phone etiquette.
• Proactive problem solving with a sense of urgency on projects.
• Ability to interact professionally at all levels and de-escalate situations.
• Follow safety procedures and participate in required health and safety training.

Responsibilities

• Act as the first contact for staff check-in at events.
• Verify government IDs to confirm staff identity.
• Resolve issues using available resources and clear communication.
• Fix credential upload errors before staff arrival.
• Serve as a key-holder for credential office and ensure security.
• Assist with administrative tasks as needed.
• Inventory materials and transport back to warehouse.

Job description

Insomniac Events in Orlando, FL is seeking Credential Staff to support credential operations at our live events. You will act as the first face of the event for staff check-in and help ensure smooth access for team members.

The role requires strong organization, calm communication, and proactive problem solving. You will check IDs, fix upload errors, and help maintain secure credential processes, with additional administrative tasks as needed.