Event Coordinator

Dave n Busters; Orland Park (IL); On-site; Full time

Job summary

An established industry player is seeking an enthusiastic Event Coordinator to support their sales team in delivering exceptional service. This role is pivotal in ensuring that every event runs smoothly, from handling administrative tasks to communicating effectively with guests and team members. You will play a key part in the sales process, converting inquiries into successful bookings while maintaining a high standard of hospitality. If you are organized, friendly, and ready to take ownership of your responsibilities, this opportunity is perfect for you to shine in a dynamic and fun environment.

Qualifications

• Strong communication and organization skills are essential for this role.
• Ability to analyze data and make decisions effectively.

Responsibilities

• Support sales by managing administrative tasks and event details.
• Ensure all guest needs are met and contracts are updated.
• Conduct site tours and follow up on event logistics.

Skills

Decision-making skills

Effective communication

Strong organization skills

Verbal skills

Basic data analysis

Customer service

Education

High school diploma or equivalent

Job description

Job Description:

POSITION SUMMARY:
The Event Coordinator supports the sales department in executing the important behind-the-scenes administrative functions that keep the Store functioning efficiently. Without this critical role, our efforts to provide “unreasonable hospitality” would be impossible. The Event Coordinator is responsible for supporting the sales department by way of completing administrative duties & confirmation calls to finalize event details. Additionally, the Event Coordinator participates in the exciting sales process and is responsible for a portion of booking our valuable social market.

YOU WILL BE AN OUTSTANDING EVENT COORDINATOR IF:

1. You are friendly and demonstrate a “You Got It” attitude.
2. You demonstrate good decision-making skills and can communicate effectively with guests, Sales Team and Management Team.
3. You can communicate clearly and regularly with Operations, the Sales Team and guests.
4. You can clearly verbalize guests' needs to Operations and other Team Members.
5. You have strong organization skills.
6. You have strong verbal skills.
7. You are able to analyze basic data to help Operations and the Sales Team with decision making.
8. You can read and communicate in English.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Go above & beyond to ensure the needs of each Special Events Guest are met, communicating all requests from host to ensure all contracts are updated accordingly.
2. Take RFPs and calls for social events, converting them to closed “won” business.
3. Conduct site tours as needed.
4. Ensure accurate and prompt distribution of all paperwork for “pop up parties” working through management team to ensure they are staffed to support.
5. Provide administrative support to the Sales Department including follow up on calls/emails/tasks with Event Host after the sale is “closed won”, communicating to Operations any changes to BEOs or updated signed contracts.
6. Follow up on ARs, collect payment information, and close out any remaining balances.
7. Submit check requests/invoices as needed.
8. Ensure Operations has the most up-to-date BEO for each event.
9. Offer “upsell” opportunities to Event Hosts after sale is “closed won”.
10. Because we expect you to “Act like you own it” your job includes everything listed above PLUS the ever-popular “other” duties as assigned. If you see a need, meet it; if you have an idea, share it; if you see a Team Member needing help, jump in and lend a hand.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.

Salary Range: 17 - 21

We are an equal opportunity employer and participate in E-Verify in states where required.