Event Coordinator

NetSteady Communications, Ltd; Columbus (OH); On-site; Full time

Job summary

A leading company in Columbus is seeking an Event Coordinator to manage customer inquiries, process orders, and ensure service levels. The ideal candidate will collaborate with teams to achieve revenue goals and coordinate events effectively. This full-time role offers a dynamic work environment and opportunities for career advancement.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

PTO

Opportunities for career advancement

Fun and active work environment

Qualifications

• Customer service experience required.
• Project management experience desired.
• Reliable transportation required.

Responsibilities

• Manage customer inquiries and process orders.
• Conduct in-person and virtual meetings with event producers.
• Achieve overall revenue goals.

Skills

Customer service

Project management

Technical/help desk

Leadership

Education

Associate's Degree

Tools

QuickBooks

Job description

Event Coordinator

Application Deadline: 23 May 2025

Department: Operations

Employment Type: Full Time

Location: Columbus, Ohio

Compensation: $17.00 - $24.00 / hour

Description

We are looking for a detail-oriented and proactive individual to manage customer inquiries, process orders and payments, and ensure appropriate service levels. This role involves communicating with event producers, conducting sales meetings, and coordinating event labor with management. The ideal candidate will track revenue goals and collaborate with various teams to achieve success in an ever-changing environment.

Key Responsibilities

• Accept incoming phone calls and emails and triage to determine next steps
• Determine service levels needed based on use
• Take customer orders by phone
• Follow up on customer inquiries at earliest convenience
• Adhere to NetSteady's 6-week event marketing program
• Provide all event producers with appropriate marketing literature for use at their events
• Conduct in-person and virtual meetings with event producers and potential customers
• Contact previous year's customers with opportunities to reorder services
• Visit all orders that meet our minimum revenue levels to ensure acceptable service delivery
• Able to review a calendar of events for the facility and cross-reference it with the order load to ensure appropriate staffing as needed
• Host weekly meetings with facility techs/engineers to discuss upcoming events
• Attend regular operations meetings with facility management
• Review revenue reports with Finance Administrator to determine facility commissions
• Achieve overall revenue goals and match or beat previous year's revenue
• Other duties as assigned

Skills, Knowledge and Expertise

• Customer service experience required
• Project management experience desired
• Technical/help desk experience desired
• Previous leadership/supervisory experience desired
• Knowledge of QuickBooks desired
• Reliable transportation required
• Associate's Degree or an equivalent combination of education and experience

Benefits

This is an exciting opportunity to join an amazing company! Do you think you could be the perfect fit?

Here’s what NetSteady offers to the successful candidate:

• Base hourly rate $17-24
• Benefits package (Health, Dental, Vision, PTO, etc.)
• Opportunities for career advancement
• A fun and active work environment