Event Coordinator

Fooda, Inc.; Ashville (OH); On-site; USD 21,000 - 28,000; Part time

Job summary

Fooda is hiring for on-site event support roles. You will assist with setup and teardown, maintain equipment and site cleanliness, and ensure a high-quality customer experience.

You’ll become proficient with Fooda’s technology and procedures while solving issues like delayed orders and miscommunications. Ideal candidates bring strong customer service and communication skills, with the ability to adapt to varying shifts.

Qualifications

• On-site event support and setup/teardown duties.
• Strong customer-service skills and calm problem solving.
• Ability to learn Fooda technology and standard operating procedures.
• Clear communication with patrons and team members.

Responsibilities

• Set-up, tear down, clean equipment and site areas.
• Handle issues like incorrect orders or late deliveries.
• Troubleshoot POS and onsite technology.
• Conduct on-site promotions and app coaching.
• Provide real-time customer service to resolve issues.
• Assist with audits of event setup for quality consistency.
• Escalate issues to Operations Manager when needed.
• Hours mainly during lunch with multiple shifts available.

Skills

On-site support

Customer service

Problem solving

Communication

Tools

POS system

TV menu boards

Mobile app coaching

Job description

What You’ll Be Doing

• Support Fooda events in a variety of capacities, including: being onsite to set-up, tear down, clean equipment and site areas, problem-solve, and ensure high quality set-up and customer experience
• Gain competency with Fooda’s technology and standard operations procedures
• Problem-solve for issues such as incorrect orders, late deliveries, late restaurant arrivals, or incorrect email communication
• Troubleshoot technical issues with point-of-sale (POS) system, onsite technology, and TV menu boards
• Conduct onsite Fooda promotions and mobile app coaching
• Provide real-time onsite customer service to resolve issues promptly directly with the consumer
• Facilitate audits of restaurant event set-up to ensure consistency and high quality
• Escalate issues to Operations Manager when necessary to keep them informed or help problem solve
• Critical hours are over lunch we have 2 positions availableMonday - Friday(10 am – 2 pm)but responsibilities may span 8am-4pm, depending on the market and need