Event Coordinator (Part-Time)

Fooda; Los Gatos (CA); On-site; USD 28,929 - 31,684; Part time

Benefits offered by this job

Competitive wages

Paid time off

401k Retirement Savings Plan

Pre-tax commuter expense benefit

Long-term advancement opportunities

Networking opportunities

Free food

Job summary

Fooda is seeking a part-time Onsite Support Team Member in Los Gatos, California. The role involves supporting events, providing customer service, troubleshooting tech issues, and ensuring high-quality event setups. Applicants should be friendly and resourceful, enjoy customer interaction, and possess strong communication skills. Compensation ranges from $21-$23 per hour with benefits including paid time off, 401k match, and opportunities for advancement within the company.

Qualifications

• Love building relationships with customers and enjoy customer service.
• Friendly, high energy, and loves interacting with people.
• Resourceful, exhibit grace under pressure, and find solutions.
• Strong communicator and self-starter.
• Organized and detail-oriented.

Responsibilities

• Support Fooda events in various capacities, ensuring high-quality set-up.
• Troubleshoot technical issues with point-of-sale systems and onsite technology.
• Provide real-time customer service to resolve issues promptly.
• Conduct audits of restaurant event set-up for consistency.

Skills

Customer service

Relationship building

Technology savviness

Problem-solving

Communication

Organizational skills

Job description

What You’ll Be Doing

• Support Fooda events in a variety of capacities, including: 1.) being onsite to set-up, tear down, clean equipment and site areas, problem-solve, and ensure high quality set-up and customer experience, 2.) serve as back-up cashier at Fooda Cafés for team members who have time off, and 3.) getting restaurants onsite and access to the building
• Gain competency with Fooda’s technology and standard operations procedures
• Problem-solve for issues such as incorrect orders, late deliveries, late restaurant arrivals, or incorrect email communication
• Troubleshoot technical issues with point-of-sale (POS) system, onsite technology, and TV menu boards
• Conduct onsite Fooda promotions and mobile app coaching
• Provide real-time onsite customer service to resolve issues promptly directly with the consumer
• Facilitate audits of restaurant event set-up to ensure consistency and high quality
• Escalate issues to Operations Manager when necessary to keep them informed or help problem solve
• Critical hours are over lunch Monday- Friday (9am – 2:30 pm) but responsibilities may span 8am-4pm, depending on the market and need

Who You Are

• You love building relationships with customers and enjoy customer service
• You are friendly, high energy and love interacting with other people
• You are savvy with technology and will be comfortable in a fast-paced start-up
• You are resourceful, exhibit grace under pressure, and know you’re capable of finding solutions
• You are a strong communicator and self-starter
• You are organized and detail oriented. Type-A personality is a plus!
• You’re someone who knows the local territory and gets around efficiently in your own car
• You’re looking for a steady part-time job (about 27.5 hours per week) during regular business hours and value flexibility
• Prior catering or serving experience strongly preferred

What We’ll Hook You Up With

• Competitive wages - $21-$23/hr
• Paid time off
• 401k Retirement Savings Plan with company match
• Pre-tax commuter expense benefit
• Long-term opportunities for advancement within Fooda
• Networking opportunities for work or career with local restaurants
• A fulfilling, challenging work experience and free food!

Must be authorized to work in the United States on a full-time basis.