Event AV Technician - Front‑Line Tech Support

Grand Falls Casino & Golf Resort®; Larchwood Township (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

Elite Casino Resorts is seeking skilled Technicians to set up, operate, and troubleshoot AV, projections, lighting, and conferencing systems for events. You will collaborate with banquet and event teams to deliver the required technologies and ensure equipment is secure when not in use.

Responsibilities include monitoring event orders, addressing tech requests, and maintaining equipment readiness with minimal supervision.

Qualifications

• Experience and/or certifications relevant to the role are required.
• Must adhere to company ethics and confidentiality standards.
• Strong customer service skills and ability to communicate clearly.

Responsibilities

• Set up, operate, and troubleshoot AV, projections, lighting, telephones, conferencing, digital signage, and TV systems.
• Collaborate with banquet and event teams to deliver requested technologies.
• Break down, remove, and secure equipment after events.
• Monitor Banquet Event Orders and respond to event technology requests.
• Plan, coordinate, and implement security measures within a regulated environment.
• Keep equipment operational; repair or arrange replacement as needed.
• Travel to Elite Casino Resorts locations for training and support.
• Work independently with attention to detail and professionalism.

Skills

Customer service

Communication skills

Listening skills

Problem solving

Attention to detail

Tools

AV equipment

Conferencing systems

Job description

Elite Casino Resorts is seeking skilled Technicians to set up, operate, and troubleshoot AV, projections, lighting, and conferencing systems for events. You will collaborate with banquet and event teams to deliver the required technologies and ensure equipment is secure when not in use.

Responsibilities include monitoring event orders, addressing tech requests, and maintaining equipment readiness with minimal supervision.