Retail Customer Care & Checkout Specialist

Michaels Stores; Wilkes-Barre (Luzerne County); On-site; USD 17,000 - 22,000; Full time

Job summary

Michaels Stores in Wilkes-Barre, PA is seeking friendly team members to help customers locate products, provide solutions, and deliver fast, courteous checkout experiences. You’ll explain the Rewards program and Private Label Credit Cards, and assist customers with buy online pickup in store and ship from store options.

The role supports truck unloads, stocking, planograms, merchandise recovery, stock integrity, and safety programs, while adhering to SOPs and company policies to ensure a

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Job description

Michaels Stores in Wilkes-Barre, PA is seeking friendly team members to help customers locate products, provide solutions, and deliver fast, courteous checkout experiences. You’ll explain the Rewards program and Private Label Credit Cards, and assist customers with buy online pickup in store and ship from store options.

The role supports truck unloads, stocking, planograms, merchandise recovery, stock integrity, and safety programs, while adhering to SOPs and company policies to ensure a