Evening Youth Shelter Lead — Trauma-Informed Care

Spokane; Spokane (WA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

8 paid holidays plus up to 5 floating/

Employer-paid medical, dental, and vis

Life insurance and long-term disabil

Generous PTO

403(b) retirement plan

PSLF eligible employer

Training and leadership development

EV charging at main location

Job summary

VOA Spokane seeks a Crosswalk Shelter Supervisor to lead Spokane's only 24/7 low-barrier emergency shelter for youth ages 13-17. You will mentor staff, create stability for vulnerable youth, and help shape a safe, welcoming space focused on healing and growth.

The role emphasizes leadership, supervision, and trauma-informed, youth-centered service delivery in a fast-paced setting. Evening hours and at least one weekend shift per week are required.

Qualifications

• Master's degree or Bachelor's degree in Social Work, Counseling, Psychology, Human Services, or related field
• 1+ year of experience with adolescents, young adults, or vulnerable populations
• 1+ year of leadership, supervisory, or team coordination experience

Responsibilities

• Lead, coach, and support shelter staff to deliver youth-centered services.
• Foster a positive, collaborative team culture.
• Oversee evening shelter operations, staffing, safety, and shift transitions.
• Create a physically and emotionally safe environment for youth in crisis.
• Respond to challenging situations with trauma-informed approaches.
• Ensure licensing, regulatory, and program standards are met.
• Review intakes, maintain documentation quality, and ensure reporting.
• Maintain records, data collection, and reporting for program and funding.
• Participate in audits, inspections, and quality improvement.
• Build partnerships with schools, service providers, and community organizations.
• Identify opportunities to enhance services and youth outcomes.

Skills

Staff coaching

Leadership

Crisis management

Trauma-informed care

Communication

Partnership building

Education

Master's degree or Bachelor's degree in Social Work, Counseling, Psychology, Human Services, or related field

Experience with adolescents or vulnerable populations

Leadership or supervisory experience

Tools

N/A

Job description

VOA Spokane seeks a Crosswalk Shelter Supervisor to lead Spokane's only 24/7 low-barrier emergency shelter for youth ages 13-17. You will mentor staff, create stability for vulnerable youth, and help shape a safe, welcoming space focused on healing and growth.

The role emphasizes leadership, supervision, and trauma-informed, youth-centered service delivery in a fast-paced setting. Evening hours and at least one weekend shift per week are required.