Youth Shelter Supervisor- Crosswalk

Volunteers of America Eastern Washington

Spokane (WA)

On-site

USD 60,000 - 90,000

Full time

2 days ago

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Benefits offered by this job

Paid holidays

Medical, dental, vision insurance

Life insurance & long-term disability

Generous PTO

403(b) retirement

PSLF eligible employer

Training & growth

EV charging

Job summary

Volunteers of America Eastern Washington is seeking a Crosswalk Shelter Supervisor in Spokane to lead the city’s only 24/7 low-barrier emergency shelter for youth aged 13-17. You will mentor staff, ensure safety, and foster a healing environment where youth can grow together with community support.

The role emphasizes trauma-informed, youth-centered leadership, staff development, and collaboration with partners to strengthen services and youth outcomes.

Qualifications

Leadership experience in human services or youth services
Strong written and verbal communication skills
Knowledge of trauma-informed care principles and practices
Ability to supervise and mentor a diverse team
Commitment to client-centered, equitable service delivery

Responsibilities

Lead, coach, and support shelter staff to deliver youth-centered services.
Foster a positive team culture grounded in collaboration and accountability.
Oversee evening shelter operations, staffing, safety, and shift transitions.
Create a physically and emotionally safe environment for youth experiencing homelessness.
Support staff in responding to crises using trauma-informed approaches.
Ensure shelter operations meet licensing, regulatory, and program standards.
Review intakes, monitor documentation quality, and uphold reporting requirements.
Maintain accurate records and data for program and funding needs.
Participate in audits, inspections, and quality improvement efforts.
Develop partnerships with schools, service providers, and community organizations.

Skills

Leadership

Youth services

Trauma-informed care

Communication

Education

Master's degree

Bachelor's degree

Experience equivalence

Job description

Description

Lead With Purpose. Empower Youth. Change Lives.

Description

Lead With Purpose. Empower Youth. Change Lives.

At VOA, we believe every young person deserves safety, belonging, and the opportunity to build a brighter future. As the Crosswalk Shelter Supervisor, you'll help lead Spokane's only 24/7 low-barrier emergency shelter for youth ages 13-17. This is more than a supervision role. It is an opportunity to mentor staff, create stability for vulnerable youth, and help shape a safe, welcoming environment where healing and growth can happen every day. If you are a compassionate leader who thrives in a fast-paced environment and believes in meeting youth where they are, we invite you to join a mission-driven team dedicated to Seeing People First and Empowering All to Thrive.

Requirements

What You'll Do

Lead, coach, and support shelter staff to deliver exceptional youth-centered services.

Foster a positive team culture grounded in collaboration, accountability, and compassion.

Oversee evening shelter operations, including staffing, safety, and shift transitions.

Create a physically and emotionally safe environment for youth experiencing homelessness and crisis.

Support staff in responding to challenging situations using trauma-informed and youth-centered approaches.

Ensure shelter operations meet licensing, regulatory, and program standards.

Review intakes, monitor documentation quality, and uphold mandatory reporting requirements.

Maintain accurate records, data collection, and reporting for program and funding requirements.

Participate in audits, inspections, and continuous quality improvement efforts.

Develop strong partnerships with schools, service providers, community organizations, and other stakeholders.

Help identify opportunities to enhance services, strengthen team performance, and improve youth outcomes.

What Makes You a Great Fit

You are a relationship-focused leader who can balance compassion with accountability while supporting both youth and staff.

Education & Experience

Option 1 - Master's Degree

Master's degree in Social Work, Counseling, Psychology, Human Services, or a related field

One (1) year of experience working with adolescents, young adults, or vulnerable populations

One (1) year of leadership, supervisory, or team coordination experience

Option 2 - Bachelor's Degree

Bachelor's degree in Social Services, Human Development, Behavioral Science, or a related field

Two (2) years of experience working with adolescents, young adults, or vulnerable populations

One (1) year of leadership or supervisory experience

Option 3 - Experience Equivalent

Five (5) years of full-time experience in behavioral health, housing, youth services, or human services

Experience providing leadership, supervision, mentoring, or staff development

Additional Qualifications

Minimum one (1) year of direct supervisory experience

Strong communication, organizational, and problem-solving skills

Ability to remain calm and effective during crisis situations

Commitment to trauma-informed, person-centered, and equitable service delivery

Ability to build trust with youth, staff, and community partners

Passion for supporting young people and strengthening the Spokane community

Schedule

Primarily evening hours

At least one weekend shift each week

Flexibility to support 24/7 operations during staffing shortages, emergencies, or program needs

Why Join VOA?

At VOA, your work matters. Every day, our teams help individuals and families find safety, stability, and hope. We invest in our employees because we know that when our staff thrive, our communities thrive.

Benefits