Youth Shelter Supervisor — Trauma-Informed Leader

Volunteers of America Eastern Washington; Spokane (WA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid holidays

Medical, dental, vision insurance

Life insurance & long-term disability

Generous PTO

403(b) retirement

PSLF eligible employer

Training & growth

EV charging

Job summary

Volunteers of America Eastern Washington is seeking a Crosswalk Shelter Supervisor in Spokane to lead the city’s only 24/7 low-barrier emergency shelter for youth aged 13-17. You will mentor staff, ensure safety, and foster a healing environment where youth can grow together with community support.

The role emphasizes trauma-informed, youth-centered leadership, staff development, and collaboration with partners to strengthen services and youth outcomes.

Qualifications

• Leadership experience in human services or youth services
• Strong written and verbal communication skills
• Knowledge of trauma-informed care principles and practices
• Ability to supervise and mentor a diverse team
• Commitment to client-centered, equitable service delivery

Responsibilities

• Lead, coach, and support shelter staff to deliver youth-centered services.
• Foster a positive team culture grounded in collaboration and accountability.
• Oversee evening shelter operations, staffing, safety, and shift transitions.
• Create a physically and emotionally safe environment for youth experiencing homelessness.
• Support staff in responding to crises using trauma-informed approaches.
• Ensure shelter operations meet licensing, regulatory, and program standards.
• Review intakes, monitor documentation quality, and uphold reporting requirements.
• Maintain accurate records and data for program and funding needs.
• Participate in audits, inspections, and quality improvement efforts.
• Develop partnerships with schools, service providers, and community organizations.

Skills

Leadership

Youth services

Trauma-informed care

Communication

Education

Master's degree

Bachelor's degree

Experience equivalence

Job description

Volunteers of America Eastern Washington is seeking a Crosswalk Shelter Supervisor in Spokane to lead the city’s only 24/7 low-barrier emergency shelter for youth aged 13-17. You will mentor staff, ensure safety, and foster a healing environment where youth can grow together with community support.

The role emphasizes trauma-informed, youth-centered leadership, staff development, and collaboration with partners to strengthen services and youth outcomes.