Youth Shelter Supervisor- Crosswalk

Spokane; Spokane (WA); Presencial; USD 52.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

8 paid holidays plus up to 5 floating/

Employer-paid medical, dental, and vis

Life insurance and long-term disabil

Generous PTO

403(b) retirement plan

PSLF eligible employer

Training and leadership development

EV charging at main location

Descripción de la vacante

VOA Spokane seeks a Crosswalk Shelter Supervisor to lead Spokane's only 24/7 low-barrier emergency shelter for youth ages 13-17. You will mentor staff, create stability for vulnerable youth, and help shape a safe, welcoming space focused on healing and growth.

The role emphasizes leadership, supervision, and trauma-informed, youth-centered service delivery in a fast-paced setting. Evening hours and at least one weekend shift per week are required.

Formación

• Master's degree or Bachelor's degree in Social Work, Counseling, Psychology, Human Services, or related field
• 1+ year of experience with adolescents, young adults, or vulnerable populations
• 1+ year of leadership, supervisory, or team coordination experience

Responsabilidades

• Lead, coach, and support shelter staff to deliver youth-centered services.
• Foster a positive, collaborative team culture.
• Oversee evening shelter operations, staffing, safety, and shift transitions.
• Create a physically and emotionally safe environment for youth in crisis.
• Respond to challenging situations with trauma-informed approaches.
• Ensure licensing, regulatory, and program standards are met.
• Review intakes, maintain documentation quality, and ensure reporting.
• Maintain records, data collection, and reporting for program and funding.
• Participate in audits, inspections, and quality improvement.
• Build partnerships with schools, service providers, and community organizations.
• Identify opportunities to enhance services and youth outcomes.

Conocimientos

Staff coaching

Leadership

Crisis management

Trauma-informed care

Communication

Partnership building

Educación

Master's degree or Bachelor's degree in Social Work, Counseling, Psychology, Human Services, or related field

Experience with adolescents or vulnerable populations

Leadership or supervisory experience

Herramientas

N/A

Descripción del empleo

Description

Lead With Purpose. Empower Youth. Change Lives.

At VOA, we believe every young person deserves safety, belonging, and the opportunity to build a brighter future. As the Crosswalk Shelter Supervisor, you'll help lead Spokane's only 24/7 low-barrier emergency shelter for youth ages 13-17. This is more than a supervision role. It is an opportunity to mentor staff, create stability for vulnerable youth, and help shape a safe, welcoming environment where healing and growth can happen every day. If you are a compassionate leader who thrives in a fast-paced environment and believes in meeting youth where they are, we invite you to join a mission-driven team dedicated to Seeing People First and Empowering All to Thrive.

Requirements

What You'll Do

As a key member of the Crosswalk leadership team, you will:

• Lead, coach, and support shelter staff to deliver exceptional youth-centered services.
• Foster a positive team culture grounded in collaboration, accountability, and compassion.
• Oversee evening shelter operations, including staffing, safety, and shift transitions.
• Create a physically and emotionally safe environment for youth experiencing homelessness and crisis.
• Support staff in responding to challenging situations using trauma-informed and youth-centered approaches.
• Ensure shelter operations meet licensing, regulatory, and program standards.
• Review intakes, monitor documentation quality, and uphold mandatory reporting requirements.
• Maintain accurate records, data collection, and reporting for program and funding requirements.
• Participate in audits, inspections, and continuous quality improvement efforts.
• Develop strong partnerships with schools, service providers, community organizations, and other stakeholders.
• Help identify opportunities to enhance services, strengthen team performance, and improve youth outcomes.

What Makes You a Great Fit

You are a relationship-focused leader who can balance compassion with accountability while supporting both youth and staff.

Education & Experience

Option 1 - Master's Degree

• Master's degree in Social Work, Counseling, Psychology, Human Services, or a related field
• One (1) year of experience working with adolescents, young adults, or vulnerable populations
• One (1) year of leadership, supervisory, or team coordination experience

Option 2 - Bachelor's Degree

• Bachelor's degree in Social Services, Human Development, Behavioral Science, or a related field
• Two (2) years of experience working with adolescents, young adults, or vulnerable populations
• One (1) year of leadership or supervisory experience

Option 3 - Experience Equivalent

• Five (5) years of full-time experience in behavioral health, housing, youth services, or human services
• Experience providing leadership, supervision, mentoring, or staff development

Additional Qualifications

• Minimum one (1) year of direct supervisory experience
• Strong communication, organizational, and problem-solving skills
• Ability to remain calm and effective during crisis situations
• Commitment to trauma-informed, person-centered, and equitable service delivery
• Ability to build trust with youth, staff, and community partners
• Passion for supporting young people and strengthening the Spokane community

Schedule

• Primarily evening hours
• At least one weekend shift each week
• Flexibility to support 24/7 operations during staffing shortages, emergencies, or program needs

Why Join VOA?

At VOA, your work matters. Every day, our teams help individuals and families find safety, stability, and hope. We invest in our employees because we know that when our staff thrive, our communities thrive.

Benefits

• 8 paid holidays plus up to 5 floating holidays
• 100% employer-paid medical, dental, and vision insurance (approximately $12,000-$15,000 annual value)
• Employer-paid life insurance and long-term disability (approximately $1,500-$2,500 annual value)
• Generous PTO, including vacation and sick leave
• 403(b) retirement plan
• Public Service Loan Forgiveness (PSLF) eligible employer
• Ongoing training, leadership development, and professional growth opportunities
• Free electric vehicle charging at our main location

Join Our Mission

At VOA, we believe that every young person deserves the chance to feel safe, valued, and supported. If you're ready to lead a dedicated team and make a lasting impact in the lives of youth experiencing homelessness, we'd love to hear from you. Seeing People First. Empowering All to Thrive.