Youth Shelter Supervisor- Crosswalk

Volunteers-of-America-Eastern-Washington; Spokane (WA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Paid holidays

Medical insurance

Dental & Vision

Life insurance

PTO

403(b) retirement

PSLF eligible

Professional development

EV charging

Job summary

Volunteers of America Eastern Washington is seeking a Crosswalk Shelter Supervisor to lead Spokane's 24/7 youth shelter. You will mentor staff, ensure safety, and uphold high-quality youth-centered services in a fast-paced environment.

You will balance compassion with accountability while maintaining partnerships with schools and community services to improve youth outcomes.

Qualifications

• Master's degree in Social Work, Counseling, Psychology, Human Services, or a related field.
• One year of experience working with adolescents, young adults, or vulnerable populations.
• One year of leadership, supervisory, or team coordination experience.

Responsibilities

• Lead, coach, and support shelter staff to deliver exceptional youth-centered services.
• Foster a positive team culture grounded in collaboration, accountability, and compassion.
• Oversee evening shelter operations, including staffing, safety, and shift transitions.
• Create a physically and emotionally safe environment for youth experiencing homelessness and crisis.
• Support staff in responding to challenging situations using trauma-informed and youth-centered approaches.
• Ensure shelter operations meet licensing, regulatory, and program standards.
• Review intakes, monitor documentation quality, and uphold mandatory reporting requirements.
• Maintain accurate records, data collection, and reporting for program and funding requirements.
• Participate in audits, inspections, and continuous quality improvement efforts.
• Develop strong partnerships with schools, service providers, community organizations, and other stakeholders.
• Help identify opportunities to enhance services, strengthen team performance, and improve youth outcomes.

Skills

Leadership

Supervisory experience

Trauma-informed care

Youth services

Partnership development

Crisis management

Education

Master's degree in Social Work or related field

Bachelor's degree in Social Services or related field

Equivalent leadership experience

Tools

Data reporting

Job description

Description

Lead With Purpose. Empower Youth. Change Lives.

At VOA, we believe every young person deserves safety, belonging, and the opportunity to build a brighter future. As the Crosswalk Shelter Supervisor, you'll help lead Spokane's only 24/7 low-barrier emergency shelter for youth ages 13-17. This is more than a supervision role. It is an opportunity to mentor staff, create stability for vulnerable youth, and help shape a safe, welcoming environment where healing and growth can happen every day. If you are a compassionate leader who thrives in a fast-paced environment and believes in meeting youth where they are, we invite you to join a mission-driven team dedicated to Seeing People First and Empowering All to Thrive.

Requirements

What You'll Do

As a key member of the Crosswalk leadership team, you will:

• Lead, coach, and support shelter staff to deliver exceptional youth-centered services.
• Foster a positive team culture grounded in collaboration, accountability, and compassion.
• Oversee evening shelter operations, including staffing, safety, and shift transitions.
• Create a physically and emotionally safe environment for youth experiencing homelessness and crisis.
• Support staff in responding to challenging situations using trauma-informed and youth-centered approaches.
• Ensure shelter operations meet licensing, regulatory, and program standards.
• Review intakes, monitor documentation quality, and uphold mandatory reporting requirements.
• Maintain accurate records, data collection, and reporting for program and funding requirements.
• Participate in audits, inspections, and continuous quality improvement efforts.
• Develop strong partnerships with schools, service providers, community organizations, and other stakeholders.
• Help identify opportunities to enhance services, strengthen team performance, and improve youth outcomes.

What Makes You a Great Fit

You are a relationship-focused leader who can balance compassion with accountability while supporting both youth and staff.

Education & Experience

Option 1 - Master's Degree

• Master's degree in Social Work, Counseling, Psychology, Human Services, or a related field
• One (1) year of experience working with adolescents, young adults, or vulnerable populations
• One (1) year of leadership, supervisory, or team coordination experience

Option 2 - Bachelor's Degree

• Bachelor's degree in Social Services, Human Development, Behavioral Science, or a related field
• Two (2) years of experience working with adolescents, young adults, or vulnerable populations
• One (1) year of leadership or supervisory experience

Option 3 - Experience Equivalent

• Five (5) years of full-time experience in behavioral health, housing, youth services, or human services
• Experience providing leadership, supervision, mentoring, or staff development

Additional Qualifications

• Minimum one (1) year of direct supervisory experience
• Strong communication, organizational, and problem-solving skills
• Ability to remain calm and effective during crisis situations
• Commitment to trauma-informed, person-centered, and equitable service delivery
• Ability to build trust with youth, staff, and community partners
• Passion for supporting young people and strengthening the Spokane community

Schedule

• Primarily evening hours
• At least one weekend shift each week
• Flexibility to support 24/7 operations during staffing shortages, emergencies, or program needs

Why Join VOA?

At VOA, your work matters. Every day, our teams help individuals and families find safety, stability, and hope. We invest in our employees because we know that when our staff thrive, our communities thrive.

Benefits

• 8 paid holidays plus up to 5 floating holidays
• 100% employer-paid medical, dental, and vision insurance (approximately $12,000-$15,000 annual value)
• Employer-paid life insurance and long-term disability (approximately $1,500-$2,500 annual value)
• Generous PTO, including vacation and sick leave
• 403(b) retirement plan
• Public Service Loan Forgiveness (PSLF) eligible employer
• Ongoing training, leadership development, and professional growth opportunities
• Free electric vehicle charging at our main location

Join Our Mission

At VOA, we believe that every young person deserves the chance to feel safe, valued, and supported. If you're ready to lead a dedicated team and make a lasting impact in the lives of youth experiencing homelessness, we'd love to hear from you. Seeing People First. Empowering All to Thrive.