Evening & Weekend Venue Usher — Guest Services

Live Nation Entertainment Inc; Silver Spring (MD); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Part-time employee benefits

Job summary

Live Nation Entertainment is seeking an usher/ticket taker to help ensure guest safety and a positive venue experience during events at our Maryland venues. You will greet guests, scan tickets, direct them to seating, and assist with accessibility needs while maintaining a clean, welcoming environment.

The role requires strong afternoon/evening availability on weekdays and weekends, a high school diploma (or equivalent), and 1+ year of guest service experience.

Qualifications

• Strong afternoon and evening availability on both weekdays and weekends.
• High school diploma or equivalent preferred.
• 1+ year guest service experience preferred.
• Excellent attendance, punctuality, and time-management skills.

Responsibilities

• Greet and welcome guests upon arrival.
• Scan and validate tickets at venue entrances.
• Direct guests to seating areas, restrooms, concessions, exits, and other venue locations.
• Verify tickets and credentials for access to designated seating areas and restricted areas as needed.
• Assist guests with questions, concerns, complaints, or other issues, escalating matters to supervisors or management when appropriate.
• Provide assistance to guests with accessibility needs, including expedited entry, manual screening, and guidance to accessible seating and other areas.
• Assist with maintaining a safe, clean, orderly, and welcoming environment for guests and staff.
• Monitor guest activity throughout events and address situations that may affect guest safety or the overall event experience.
• Assist with verifying staff, artist, tour, and other authorized credentials as needed.
• Assist with pre- and post-event setup and breakdown of equipment and guest service areas.
• Provide directions, instructions, and other assistance to guests both inside and outside the venue.
• Assist with emergency procedures, including directing guests to exits and providing instructions during evacuations or other emergency situations.
• Perform additional duties and responsibilities as assigned by management.

Skills

Guest service

Punctuality

Communication

Multitasking

Attention to detail

Education

High school diploma

Job description

Live Nation Entertainment is seeking an usher/ticket taker to help ensure guest safety and a positive venue experience during events at our Maryland venues. You will greet guests, scan tickets, direct them to seating, and assist with accessibility needs while maintaining a clean, welcoming environment.

The role requires strong afternoon/evening availability on weekdays and weekends, a high school diploma (or equivalent), and 1+ year of guest service experience.