Onsite Video Tech Support & Customer Service Rep

Charter Communications; New York (NY); On-site; USD 28,000 - 50,000; Full time

Job summary

Charter Communications in New York is seeking a Customer Service Representative focused on Video Repair to join a 100% onsite call center. You will handle inbound calls, resolve billing questions, and provide friendly service while building strong customer relationships.

Training runs 13 weeks Tue-Sat 10:00 a.m.–7:00 p.m., after which you may work a 11:00 a.m.–10:00 p.m. shift with two weekdays off. English reading/writing/speaking and a HS diploma, plus basic computer skills, are required.

Qualifications

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English

Responsibilities

• Handle inbound customer calls to resolve billing questions and support
• Troubleshoot and resolve TV/cable issues
• Provide friendly service and accurate information to customers
• Document interactions in systems and ensure accurate records

Skills

Customer Service

Multitasking

Communication

Time management

Education

High school diploma or equivalent

Tools

MS Office

Typing

Job description

Charter Communications in New York is seeking a Customer Service Representative focused on Video Repair to join a 100% onsite call center. You will handle inbound calls, resolve billing questions, and provide friendly service while building strong customer relationships.

Training runs 13 weeks Tue-Sat 10:00 a.m.–7:00 p.m., after which you may work a 11:00 a.m.–10:00 p.m. shift with two weekdays off. English reading/writing/speaking and a HS diploma, plus basic computer skills, are required.