Evening & Weekend Library Assistant — Patron Support & Tech Help

City of Monona; Madison (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

City of Monona is seeking a part-time Library Assistant to help library patrons, perform clerical tasks, and support daily operations. The role includes night or weekend work with rotating Saturday shifts and a $1/hour weekend differential for some options.

Typical duties include assisting patrons, using library/catalog software, handling circulation, and supporting opening/closing procedures. High school diploma and customer-service experience preferred.

Qualifications

• High School Diploma or equivalent.
• Previous customer service experience.
• Keyboarding and general office experience.
• Must be able to work the schedule as outlined above.

Responsibilities

• Provides excellent customer service to patrons of all ages, including new users and those not comfortable on computers.
• Performs basic computer operations in the library catalog and other softwares, must be able to navigate the internet to check email and other updates, and perform searches.
• Assists patrons with locating materials and resources in the library.
• Performs circulation desk procedures, such as checking materials in and out, registering new users, and collecting fees.
• Checks in deliveries of interlibrary loan materials.
• Assists with library opening and closing procedures.
• Assists with special projects as assigned, such as removing under-used library materials, designing displays, and keeping shelves tidy.

Skills

Customer service

Keyboarding

Office software

Communication skills

Attention to detail

Education

High School Diploma or equivalent

Tools

Library catalog software

Job description

City of Monona is seeking a part-time Library Assistant to help library patrons, perform clerical tasks, and support daily operations. The role includes night or weekend work with rotating Saturday shifts and a $1/hour weekend differential for some options.

Typical duties include assisting patrons, using library/catalog software, handling circulation, and supporting opening/closing procedures. High school diploma and customer-service experience preferred.