Evening & Weekend IT Support Analyst I | On-site SF

Munger, Tolles & Olson; San Francisco (CA); On-site; CAD 109,000 - 113,000; Full time

Job summary

Munger, Tolles & Olson LLP in San Francisco is seeking a User Support Analyst I for weeknights and weekends to provide frontline IT support to firm staff. The role sits on-site and participates in the help desk rotation, assisting with devices, software, and conferencing tools.

You will join a team focused on quick issue resolution, adapting to a fast-paced legal environment, with opportunities to support networking, patching, inventory, and A/V systems while growing technical skills.

Qualifications

• 2-4 years of experience in environments with more than 300 users.
• Ability to work extended hours, nights, weekends and rotating on-call duties.
• High school diploma or GED.
• Strong written and verbal communication skills.
• Ability to travel up to 25% of the time.
• Ability to learn and retain knowledge of new technology quickly.
• General understanding of telecommunications infrastructure.

Responsibilities

• Provide first and second level technical support to users of the Firm’s computers, communications and collaboration systems, and other technical systems.
• Prepare and provide equipment to Firm staff as necessary.
• Open, close and keep current all help desk tickets in the tracking system.
• Provide mobile device support.
• Follow up to ensure the prompt resolution of operating problems.
• Maintain and continuously expand strong working knowledge of current firm-supported and future technologies and software to provide technically accurate solutions to end-users.
• Provide after-hours or escalation support as part of a rotating schedule.

Skills

Communication skills

Tech savvy

Customer support

Documentation skills

Education

High school diploma or GED

Tools

ServiceNow

MS Office

Mobile Device Management

SharePoint

Citrix/VPN

RingCentral

iManage

Job description

Munger, Tolles & Olson LLP in San Francisco is seeking a User Support Analyst I for weeknights and weekends to provide frontline IT support to firm staff. The role sits on-site and participates in the help desk rotation, assisting with devices, software, and conferencing tools.

You will join a team focused on quick issue resolution, adapting to a fast-paced legal environment, with opportunities to support networking, patching, inventory, and A/V systems while growing technical skills.