Weeknights & Weekends User Support Analyst

Munger, Tolles & Olson LLP; San Francisco (CA); On-site; USD 52,348 - 54,415; Full time

Job summary

Munger, Tolles & Olson LLP is seeking a User Support Analyst I to provide internal support for a large user base in the San Francisco office. The role includes after-hours and weekend coverage as part of a rotating schedule and may involve assisting remote engineers.

You will handle ticketing, hardware and software support, and collaboration tools, with strong emphasis on customer service and efficient problem resolution.

Qualifications

• 2-4 years of experience in large (>300 users) environments.
• Ability to work extended hours, nights, weekends, non-traditional business hours.
• Regular schedule: Mon-Fri 3PM-12AM and Sat-Sun 12PM-9PM PST.
• High school diploma or GED.
• Strong written and verbal communication skills.

Responsibilities

• Provide first and second level technical support to users.
• Open, close and manage help desk tickets.
• Provide mobile device support.
• After-hours or escalation support on a rotating schedule.
• Assist with software patching and inventory tasks.

Skills

Communication skills

Customer service

Tech savvy

Education

High school diploma or GED

Tools

ServiceNow

MS Office

Mobile Device Management

SharePoint

Microsoft 365

Citrix/VPN

iManage

Job description

Munger, Tolles & Olson LLP is seeking a User Support Analyst I to provide internal support for a large user base in the San Francisco office. The role includes after-hours and weekend coverage as part of a rotating schedule and may involve assisting remote engineers.

You will handle ticketing, hardware and software support, and collaboration tools, with strong emphasis on customer service and efficient problem resolution.