After-Hours IT Support Analyst I

Munger, Tolles & Olson LLP; San Francisco (CA); On-site; USD 52,348 - 54,415; Full time

Job summary

Munger, Tolles & Olson LLP is seeking a User Support Analyst I to cover weeknights and weekends in our San Francisco office. This role provides essential IT support, ensuring smooth operation of the firm’s systems after hours.

The position is full-time, non-exempt, on-site with a Wednesday–Friday 3 PM–12 AM and Saturday–Sunday 12 PM–9 PM schedule. California residency is expected for SF-based roles, with competitive pay and benefits.

Qualifications

• Ability to work extended hours, nights, weekends and rotating on-call duties.
• 2–4 years of experience in large (>300 users) environments.
• Ability to quickly learn new technology and software.
• General understanding of telecommunications infrastructure.

Responsibilities

• Provide first and second level technical support for firm computers, communications and collaboration systems.
• Prepare and provide equipment to staff as necessary.
• Open, close and maintain help desk tickets in the tracking system.
• Follow up to ensure prompt resolution of operating problems.
• Maintain knowledge of current and future technologies to provide accurate end-user solutions.
• Provide after-hours escalation support as part of rotating schedule.
• Assist with firm inventory of equipment and software.
• Assist with software patching and conference room A/V setup.
• Provide Smart-hands assistance to engineering team.

Skills

Experience with large environments

Ability to learn new technology

Telecom knowledge

Customer service

Tools

ServiceNow Help Desk

MS Office Suite

Mobile Device Management

DocXTools

Ring Central

SharePoint

Microsoft 365

Citrix/VPN

iManage

Job description

Munger, Tolles & Olson LLP is seeking a User Support Analyst I to cover weeknights and weekends in our San Francisco office. This role provides essential IT support, ensuring smooth operation of the firm’s systems after hours.

The position is full-time, non-exempt, on-site with a Wednesday–Friday 3 PM–12 AM and Saturday–Sunday 12 PM–9 PM schedule. California residency is expected for SF-based roles, with competitive pay and benefits.