Evening & Weekend Guest Service Agent

Home2Suites/TRU Cleveland

Concord (NH)

On-site

USD 19,000 - 25,000

Part time

8 days ago

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Job summary

Tru by Hilton is seeking a friendly Guest Service Agent to be the first contact for guests, delivering exceptional service and memorable stays. This part-time weekend role runs from 3 pm to 11 pm, focusing on check-in/out, guest inquiries, and seamless reservations.

Join a team dedicated to hospitality excellence and guest satisfaction. Based in Concord, NH, the role emphasizes evenings and weekends with opportunities to interact with guests and promote hotel services.

Qualifications

Education or Experience: High school diploma or GED; no prior experience required.
Language skills: read and comprehend instructions; speak clearly with confidence.
Mathematical Skills: basic arithmetic with units of measure.
Reasoning Ability: apply common sense and understanding to follow instructions and solve problems.

Responsibilities

Deliver professional and courteous guest service, ensuring guests feel welcomed and valued during their stay.
Greet arriving guests and create a positive first impression of the hotel.
Handle telephone inquiries with courtesy and efficiency, providing information on hotel services, guest registration, local attractions, and directions.
Efficiently manage guest reservations: create, confirm, cancel, and modify bookings as needed.
Maintain accurate records of room availability and guest accounts for smooth check-in and check-out.