Evening & Weekend Guest Service Specialist

Duprey Companies; Concord (NH); On-site; USD 19,000 - 28,000; Part time

Job summary

Tru by Hilton is seeking a friendly Guest Service Agent to be the first point of contact for guests. This part-time weekend role requires evenings and weekend availability to ensure a welcoming stay and smooth hotel operations.

The responsibilities include greeting guests, answering calls, managing reservations, handling billing, and assisting with restaurant and transportation bookings. No prior experience required. Join a team focused on exceptional service.

Qualifications

• High school diploma or GED
• Strong communication and language skills
• Ability to handle basic math for billing and payments

Responsibilities

• Deliver professional and courteous guest service, ensuring guests feel welcomed and valued throughout their stay.
• Extend a warm greeting to arriving guests, creating a positive first impression of the hotel.
• Handle telephone inquiries with courtesy and efficiency, providing information on hotel services and directions.
• Manage guest reservations: generate, confirm, cancel, and modify bookings as needed.
• Maintain accurate records of room availability and guest accounts for smooth check-in/check-out.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or GED

Job description

Tru by Hilton is seeking a friendly Guest Service Agent to be the first point of contact for guests. This part-time weekend role requires evenings and weekend availability to ensure a welcoming stay and smooth hotel operations.

The responsibilities include greeting guests, answering calls, managing reservations, handling billing, and assisting with restaurant and transportation bookings. No prior experience required. Join a team focused on exceptional service.