Evening CSR: Private Aviation & Guest Services

Modern Aviation; Charlotte (NC); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life and disability cover

401(k) with company match

Paid time off and holidays

Job summary

Modern Aviation in Charlotte, NC is hiring a full-time Customer Service Representative to deliver exceptional service to private and corporate aviation clients. You will be the first point of contact, coordinate services, and ensure a smooth, professional experience in a fast-paced FBO environment.

Ideal candidates bring strong communication, multitasking, and customer service skills, with open availability including evenings, weekends, and holidays.

Qualifications

• HS diploma or equivalent required.
• Excellent communication and customer service skills.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Deliver proactive, personalized service to aviation clients.
• Meet, greet passengers and flight crews professionally.
• Arrange hotel accommodations, catering, and ground transportation.
• Coordinate aircraft services such as fuel, hangar storage, and other operational requests.
• Educate customers on services, promotions, and programs.
• Answer customer questions and provide service recovery as needed.
• Input trip details into scheduling software and update records.
• Track flights to ensure timely service delivery.
• Process customer invoices accurately.
• Coordinate with hotels, car rental agencies, and restaurants.
• Communicate effectively via radio, phone, and email.
• Maintain lobby, refreshments, and amenities.

Skills

Verbal communication

Written communication

Interpersonal skills

Multitasking

Organizational skills

Decision making

Negotiation & sales

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Modern Aviation in Charlotte, NC is hiring a full-time Customer Service Representative to deliver exceptional service to private and corporate aviation clients. You will be the first point of contact, coordinate services, and ensure a smooth, professional experience in a fast-paced FBO environment.

Ideal candidates bring strong communication, multitasking, and customer service skills, with open availability including evenings, weekends, and holidays.