Burdick's Host | PT

Radisson Hotel Group; Kalamazoo (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401K with match

Parental Leave

Employee Assistance Program

Wellness reimbursement

Job summary

Radisson Hotel Group is seeking a friendly Host to greet guests, seat patrons, and deliver outstanding service in a fast-paced hotel environment. You will partner with team members to ensure every guest feels welcome, accommodated promptly, and guided to an enjoyable dining experience.

We value reliability, punctuality, and a positive, collaborative attitude. This role requires availability nights and weekends and offers opportunities to grow within a dynamic hospitality group.

Qualifications

• Experience in customer service or similar role preferred.
• Ability to multitask in a busy environment.
• Positive energetic attitude and commitment to teamwork.
• Collaborative mindset and eagerness to grow with the business.
• Thrives in fast-paced setting and stays calm under pressure.
• Proactive problem solving and improving guest experience.
• Reliability, punctuality, and pride in work.
• Must be available nights and weekends.

Responsibilities

• Serve as the first point of contact for guests with exceptional service.
• Welcome guests warmly and manage seating efficiently.
• Collaborate with the team to meet guests' needs promptly.
• Handle inquiries and concerns professionally, offering proactive solutions.
• Manage multiple tasks during peak hours without compromising service.
• Maintain a professional demeanor and uphold the business reputation.
• Work closely with team for seamless operations and guest satisfaction.

Skills

Customer service

Multitasking

Teamwork

Problem solving

Reliability

Punctuality

Attention to detail

Positive attitude

Communication

Job description

Job DescriptionOverviewWe are seeking an enthusiastic, friendly, and professional Host to join our dynamic team! As the face of our business, you will play a crucial role in providing outstanding customer service and creating a welcoming atmosphere for our guests. If you thrive in a busy setting, are passionate about teamwork, and have a desire to grow in a fast-paced environment, we would love to hear from you!What’s in it for YouMedical/Dental/Vision (Full-Time option)401K with 100% match up to 3% (Full-Time option)Parental Leave Program (Full-Time Option)Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per yearHealth and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.Shift meal provided per day10% Discount on GHG outletsDiscounted hotel rates at Choice Hotels WorldwideWhat You’ll Be DoingServe as the first point of contact for all guests, delivering exceptional customer service with a friendly and positive demeanor.Welcome guests warmly and ensure a smooth, organized seating process while maintaining attention to detail.Collaborate with the team to ensure that all guests’ needs are met promptly and effectively.Handle guest inquiries and concerns with professionalism and courtesy, offering proactive solutions to any issues that arise.Manage multiple tasks at once, ensuring efficiency during peak hours without compromising service quality.Maintain a professional and polite demeanor at all times, upholding the reputation of the business.Work closely with other team members to ensure seamless operations and guest satisfaction.What You Need for this PositionPrevious experience in customer service or a similar role is a plus.Ability to multitask and stay organized in a busy environment.A positive, energetic attitude with a strong commitment to teamwork and customer satisfaction.Ability to work well in a collaborative environment and eagerness to contribute to the success of the business.Ability to thrive in a busy, fast-paced setting and remain calm and collected under pressure.Proactive problem solving skills and always looking for ways to improve the guest experience.Reliability, punctuality, and take pride in your work.Attention to detail is essential, ensuring that every guest interaction is handled with care and precision.Motivation to be the best and have a strong desire to grow within the business.Must be available nights and weekends.Top Reasons to Work With GHGWe are one of the Nation's 101 Best and Brightest Companies to work forYou’ll have the opportunity to work with a team that is fun, high-energy, and passionate about Food and BeverageYou will be able to utilize your skills in one of Southwest Michigan's largest bar and grill!