Evening Training & Quality Lead

Quince; Las Vegas (NV); On-site; USD 65,000 - 74,000; Full time

Job summary

Quince in Las Vegas seeks a Learning & Quality Specialist to bolster Training, QA, and cross-training initiatives across PM shifts. You will lead onboarding, monitor trainer performance, and drive accountability to ensure consistent quality and engagement.

Strong communication and analytical skills are essential as you partner with supervisors to track progress, identify risks, and continually improve the training ecosystem.

Qualifications

• 2–3 years of training, facilitation, or learning & development experience (warehouse or operations environment preferred).
• Demonstrated leadership or supervisory experience (formal or informal).
• Strong proficiency in Google Sheets (formulas, pivot tables, reporting).
• Clear, professional verbal and written communication skills.
• Ability to provide constructive coaching and manage conflicts professionally.
• Analytical mindset to track training data and drive improvements.
• Strong organizational and time management abilities.
• Proactive problem-solver with a solutions-first mindset.
• Ability to step into higher-level responsibilities during manager absences.

Responsibilities

• Conduct regular audits of trainer delivery and adherence to SOPs.
• Provide structured coaching and feedback to trainers.
• Maintain consistency in training standards across PM trainers.
• Own onboarding sessions for PM shift new hires.
• Track and report new hire training progress and retention.
• Identify risks and support needs for new hires.
• Maintain onboarding dashboards and weekly leadership updates.
• Track cross-training progress across departments.
• Maintain reporting dashboards for leadership visibility.
• Identify training gaps and propose solutions for multi-skill readiness.
• Serve as primary contact for PM training when Learning Manager is unavailable.
• Lead trainer meetings and communicate updates.
• Support scheduling, coordination, and execution of training initiatives.
• Provide input on curriculum enhancements based on audits and feedback.
• Support change management by reinforcing updated SOPs and content.
• Drive accountability to ensure compliance with training standards.

Skills

Leadership

Google Sheets

Communication

Feedback delivery

Analytical thinking

Time management

Accountability

Problem solving

Organizational skills

Education

Experience in training/learning & development

Tools

Google Sheets

Job description

Quince in Las Vegas seeks a Learning & Quality Specialist to bolster Training, QA, and cross-training initiatives across PM shifts. You will lead onboarding, monitor trainer performance, and drive accountability to ensure consistent quality and engagement.

Strong communication and analytical skills are essential as you partner with supervisors to track progress, identify risks, and continually improve the training ecosystem.