Learning & Quality Lead — Onboarding & Audits

Quince; Carneys Point Township (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

Quince, a fast-growing consumer goods company, is seeking a Learning and Quality Specialist to strengthen training effectiveness and audit compliance across PM shifts. You will lead onboarding sessions, monitor trainer performance, and ensure engagement with consistent standards.

In this role you’ll collaborate with supervisors and leadership to track progress, identify risks, and continuously improve our learning ecosystem while fostering accountability and career growth for associates.

Qualifications

• 2–3 years of training, facilitation, quality assurance, or learning & development experience in warehouse or operations.
• Demonstrated leadership or supervisory experience.
• Strong proficiency in Google Sheets (formulas, pivot tables, reporting).
• Clear and professional communication; ability to deliver constructive feedback.
• Analytical thinker who can interpret training data and drive improvements.
• Accountable, organized, and proactive; able to manage time effectively.
• Ability to step into higher-level responsibilities during manager absences; interest in career progression toward Learning Manager.

Responsibilities

• Conduct regular audits of trainer delivery, adherence to SOPs, and use of training materials.
• Provide structured coaching and feedback to trainers to improve effectiveness and engagement.
• Ensure consistency in training standards, delivery, and expectations across all PM trainers.
• Own and lead onboarding sessions for PM shift new hires, ensuring consistent delivery and engagement.
• Track and report on new hire training progress, productivity ramp-up, and early retention.
• Partner with supervisors and managers to identify risks or additional support needs for new hires.
• Maintain onboarding dashboards in Google Sheets and provide weekly updates to leadership.
• Track and manage cross-training completions and progress across departments.
• Maintain accurate reporting dashboards to ensure leadership visibility into skill development.
• Identify training gaps and propose solutions to strengthen multi-skill readiness among associates.
• Serve as the primary point of contact for PM training operations when the Learning Manager is unavailable.
• Lead trainer meetings to communicate updates, process changes, and performance expectations.
• Support scheduling, coordination, and execution of training and learning initiatives.
• Provide input on curriculum enhancements based on audits, feedback, and evolving business needs.
• Support change management initiatives by reinforcing updated SOPs and training content.
• Drive accountability across trainers and learners to ensure compliance with training standards and quality expectations.

Skills

Training

Leadership

Google Sheets

Communication

Feedback

Conflict Management

Analytical Thinking

Accountability

Organization

Problem Solving

Mentoring

Job description

Quince, a fast-growing consumer goods company, is seeking a Learning and Quality Specialist to strengthen training effectiveness and audit compliance across PM shifts. You will lead onboarding sessions, monitor trainer performance, and ensure engagement with consistent standards.

In this role you’ll collaborate with supervisors and leadership to track progress, identify risks, and continuously improve our learning ecosystem while fostering accountability and career growth for associates.