On-Site Quality Assurance & Training Lead, Customization

Quince; Long Beach (CA); On-site; USD 98,000 - 126,000; Full time

Job summary

Quince is seeking a Quality Assurance Manager, Customization to champion quality on the ground at our Santa Fe Springs facility. You will inspect inbound inventory, audit production quality, and build robust learning systems to drive 99% on-time delivery and 99% quality acceptance.

You will lead onboarding, manage compliance, and partner with remote teams to improve efficiency. You will shape QA processes, SOPs, and training across decoration techniques such as embroidery, screen printing, heat

Qualifications

• 5+ years of experience in warehouse operations, quality assurance/control, learning & development, or production operations.
• Proven experience developing learning strategies and onboarding/trainer programs.
• Strong proficiency in metric analysis to drive improvements.
• Experience creating SOPs, quality frameworks, and training documentation from scratch.
• Excellent written and verbal communication for updates to remote leadership.

Responsibilities

• Own quality and performance outcomes with targets for on-time delivery and quality acceptance.
• Conduct inbound/outbound quality audits and inspections across decoration processes.
• Document defects and root causes with evidence; collaborate to resolve issues.
• Lead onboarding programs for associates and leadership to ensure rapid productivity.
• Develop learning strategies and training criteria for new product lines and techniques.
• Drive KPI tracking and reporting for quality, delivery, and learning performance.

Skills

Warehouse operations

Quality assurance

Learning & development

Production operations

Excel/Google Sheets

WMS/OMS systems

Tools

WMS/OMS systems

Excel/Google Sheets

Job description

Quince is seeking a Quality Assurance Manager, Customization to champion quality on the ground at our Santa Fe Springs facility. You will inspect inbound inventory, audit production quality, and build robust learning systems to drive 99% on-time delivery and 99% quality acceptance.

You will lead onboarding, manage compliance, and partner with remote teams to improve efficiency. You will shape QA processes, SOPs, and training across decoration techniques such as embroidery, screen printing, heat