Senior Training & Quality Lead

Odyssey; New York (NY); On-site; USD 90,000 - 115,000; Full time

Job summary

Odyssey in New York is seeking a Training & Quality Assurance Manager to lead the Training, QA, and Knowledge Management functions within our Support organization. You will shape the strategy, standards, and operating rhythms to scale as Odyssey grows.

You’ll partner with Support, Product, Operations, and Program teams to translate changes into effective training, documentation, and quality improvements, connecting insights to action.

Qualifications

• Experience leading training, QA, enablement, knowledge management, or related functions.
• Strong written and verbal communication; ability to simplify complex information.
• Proven people-management skills with cross-functional collaboration.

Responsibilities

• Own training and enablement strategy for Odyssey's Support organization.
• Develop onboarding, ongoing education, upskilling, and leadership training.
• Create scalable, measurable training programs tied to performance outcomes.
• Translate QA findings into coaching, documentation, and process improvements.
• Establish knowledge management standards and maintain accurate SOPs/docs.
• Lead and develop the Training Associate and QA & Knowledge Associate.

Skills

Training leadership

Quality Assurance

Knowledge management

Cross-functional collaboration

Operations mindset

Job description

Odyssey in New York is seeking a Training & Quality Assurance Manager to lead the Training, QA, and Knowledge Management functions within our Support organization. You will shape the strategy, standards, and operating rhythms to scale as Odyssey grows.

You’ll partner with Support, Product, Operations, and Program teams to translate changes into effective training, documentation, and quality improvements, connecting insights to action.