Evening Tech Support Associate — Campus & Events

Wilmington University; Brandywine (DE); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Employee Wellness Center

EAP for confidential counseling

Tuition benefits for part-time staff

Professional development opportunities

Job summary

Wilmington University seeks a Technology Support Assistant (PT) to provide help desk support on campus and remotely as needed. You will respond to incidents via the university's ticketing system, assist with campus equipment and classroom tech, and support events such as live-streams.

The role requires a high school diploma and strong communication and organizational skills. Proficiency in Microsoft 365, Windows 11, Teams, and Zoom is expected; A+ certification is preferred.

Qualifications

• Requires high school diploma or equivalent.
• A+ certification preferred but not required.
• Strong communication and customer service skills.
• Detail-oriented, organized, and able to work independently.
• Proficient with MS Office 365, Windows 11, Teams and Zoom.

Responsibilities

• Respond to technology incidents and requests via the University’s ticketing system.
• Field incoming help requests from end users via the ticketing system and phone.
• Support staff equipment on campus and remotely.
• Support student/faculty equipment and classrooms (projectors, labs).
• Assist with scheduled device replacements (laptops, desktops, projectors).
• Support campus events, including live-stream facilitation.
• Promote a respectful, confidential, and supportive environment.

Skills

Excellent communication

Customer service

Organizational skills

Analytical skills

Detail-oriented

Confidentiality

Microsoft Office 365

Windows 11

Microsoft Teams

Zoom

Adobe Creative Suite (plus)

Education

High school diploma or equivalent

A+ Certification (preferred)

Tools

Microsoft Office 365

Windows 11

Microsoft Teams

Zoom

Adobe Creative Suite

Job description

Wilmington University seeks a Technology Support Assistant (PT) to provide help desk support on campus and remotely as needed. You will respond to incidents via the university's ticketing system, assist with campus equipment and classroom tech, and support events such as live-streams.

The role requires a high school diploma and strong communication and organizational skills. Proficiency in Microsoft 365, Windows 11, Teams, and Zoom is expected; A+ certification is preferred.