Evening IT Support Technician - Enterprise & Events

University of Wisconsin-Whitewater; Whitewater (WI); On-site; USD 55,000 - 60,000; Full time

Job summary

The University of Wisconsin-Whitewater is seeking an IT Support Technician to provide elevated, hands-on technology support for employees, students, classrooms, events, and campus systems. The role involves troubleshooting, documentation, and collaboration with both technical and non-technical users.

Hours are Tuesday-Thursday, 11:00 am - 8:00 pm; Friday, 12:00 - 6:00 pm; and Saturday, 9:00 am - 4:00 pm. This on-site position reports to the Strategic Services Manager and offers a salary in the

Qualifications

• Bachelor’s degree in information technology, Computer Science, Information Systems, Business, a related field, or equivalent experience.
• Experience providing customer services in IT support, Help Desk, or a related technical role.
• Demonstrated experience with Microsoft Windows and/or Apple macOS operating systems, along with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint).
• 2+ years of ServiceNow or other IT service management tools experience.
• Experience documenting processes, procedures, and/or user support guides.
• 2+ years of technical support technical expertise in enterprise IT environments, including Windows, macOS, mobile devices, project involvement, collaboration tools, network printing, and business‑critical applications.

Responsibilities

• Troubleshoots and resolves escalated complex technical problems for various products and services independently.
• Receives and responds to inquiries and provides complex technical information through various communication mediums according to established policies and procedures.
• Documents inquiries and responses and recommends procedural improvements to unit leadership.
• Develops operational procedures to improve customer satisfaction and promote efficiency.
• Provides first level support for select university systems.
• Provides technology support for university events as needed.

Skills

Customer service

Communication

Problem solving

Technical troubleshooting

Teamwork

Education

Bachelor’s degree in information technology, Computer Science, Information Systems, Business, a related field, or equivalent experience

Tools

ServiceNow

Microsoft Office

Windows

macOS

Job description

The University of Wisconsin-Whitewater is seeking an IT Support Technician to provide elevated, hands-on technology support for employees, students, classrooms, events, and campus systems. The role involves troubleshooting, documentation, and collaboration with both technical and non-technical users.

Hours are Tuesday-Thursday, 11:00 am - 8:00 pm; Friday, 12:00 - 6:00 pm; and Saturday, 9:00 am - 4:00 pm. This on-site position reports to the Strategic Services Manager and offers a salary in the